Planet Fitness, Urbandale IA

A great Planet Fitness location. Very clean gym and friendly staff, couldn't ask for more. Glad to see the common sense approach on when to wear a mask, which does NOT include while working which is the right decision.

For the mask complainers: If your that worried about the virus; stay home it's just that simple.

Keep up the great work, we appreciate you guys!

First time back after 5 months (COVID). Cardio equipment is spaced out. Staff had masks. Hand sanitizer pumps everywhere. Masks required for patrons in common areas but not while on the equipment. I was hesitant to go back, but it seemed fine once I was there. I think the small number of people there exercising made the biggest difference for me. I'll be going back soon but will keep an open mind about adjusting my workout time if needed.

Clean and spacious facility- much bigger than the location on grand avenue in West Des Moines. There is much more space in their “stretching” room which I love. It can get crowded during the after work times but you can check how busy it is if you use the new crowd meter function in the planet fitness app before going- I find this very useful and love that they have this now. I do wish they gave people a personal spray bottle and rag (that people then give back to the facility once they leave) to carry around to disinfect machines like some other gyms but I understand the difficulties of this.

I concur with the difficulty in trying to cancel your membership. I currently reside in Urbandale but established my membership at the Southside location but haven't lived on that side of town for over 3 years. Months ago I asked a rep with the Urbandale location to update my file to reflect this location as my home gym and was advised there was no need as all the Iowa locations are under the same owner. Now that I want to cancel I'm sorely inconvenienced and have to spend time and gas to go all the way across town.
There have been multiple times when I've had questions or concerns and have left very detailed voice messages asking for a returned call with no response. The service is sufficient at my visits to the gym but running a business means quality service 24/7 which this location lacks. If I had any hesitation about canceling my membership after this experience all the hesitation has dissolved at this point.
After things with COVID-19 begin to resolve I will GLADLY take my business elsewhere.

Very happy to hear that Planet Fitness would be requiring masks when working out, but when we got there, most were not. Turns out that masks are required only in certain areas, and that wasn't monitored. Staff does a great job wiping things down, but there's the mask problem. That's disappointing.

Love The Planet! I start with tanning. I'm concerned more with range-of-motion so I stretch 20 mins, some toning, then a comfortable shower. It's great how Planet Fitness helps me as a truckdriver with their multiple stores across the country. And I don't feel like I'm looked down upon there. Join the Planet - go to The Planet!

Would be better if the teens were monitored better. They seem to feel like it’s just a hang out. With leaving machines w/o cleaning, weights left on the floor and being loud and usually in some odd outfit or in jeans and crazy accessories. The staff doesn’t do anything to correct them.

I don't like that you have to pay monthly from your checking account. In this day and age people use cards.and its so inconvenient to find your routing number and checking account number.and who really writes checks anymore.guess ill go else where and pay more

Nice casual atmosphere. Cheap. Machines are in good shape. Free weights are in good shape. The place is always clean. The tanning beds are good but showing some wear. Great display of TVs. Park8ngbis good.

Was able to get a great workout in here, the parking was a bit of a pain though. Friendly staff, just wish they had a hot tub.

Love this gym. Equipment is well taken care of. Worth the money. So many options for you to pick from to reach your goals

Terrible Business practices in my opinion. Been a customer for years and asked to move my more expensive monthly membership down to the lower monthly fee. General Manager told me I have to sign up again and pay a new joining fee. Unbelievable. Would not recommend doing business with someone with this kind of inflexible policy.

Affordable, convenient, even when busy I can use the equipment I'm after. Clean. Staff is super helpful and friendly.

Front desk attendant or manager is not very helpful. Went in to tan and scanned my card, waited about 10-15 minutes and never got a bed, didn’t even acknowledge me or that I hadn’t gotten a bed yet. Seems a bit rude every time I go in to tan or ask any questions.

Nice place but I wish they would play fitness product on the TV screens instead of CNN fox news propaganda and all that other political trash they need to get it together

I love this gym never had any issues and you can’t beat the price you get everything the only thing that is missing is a sauna that would be the best thing to add to it. Other then that it’s a great place and the staff have always been nice and friendly to me.

I get to tan, hydro massage and bring a workout buddy. All for 22$ can't do all of that for so little.

Alot harassment to the point you can't concentrate on your health accusing people of stealing money lying about them the customers, abets and OS oh yea they search you to so i would ratherbring my purse or pouch with me on, the floor i already had my 20.00 bill stolen at a gym back in 1988 when i didn't lock my locker

Love going here, from the many different pieces of equipment, to the amenities after or before your workout and the staff always friendly and courteous.

Planet Fitness's new gym is nice. I love the equipment and pricing, but some of the clientele like to takeover some of the equipment. It is super frustrating when you would like to use a piece of equipment and a member is sitting on the equipment, playing with their phone and not exercising. Also, a few members that will not whip down the equipment when they are done using it.