Pollastrini & Bollman Eye Care, Waverly IA

I liked B. Bollman, until I kept saying I couldn't see clearly year after year, but she kept saying I had 20/30 vision, even though I let them do ALL the tests they wanted to do. Also, when I spoke to a receptionist on the phone recently about an upcoming appt.and told her I wanted only a basic eye exam, and she proceeded to tell me "no, you're having this & this test". Not impressed with having a receptionist, try to force me into having tests I don't want just to satisfy their income needs. What tests I have are still MY choice, and bullying didn't solve a thing except for me to cancel my appt.all together, permanently. Maybe the people working there should remember you pay them and what tests you have are still YOUR choice.

Thanks to the techs and the Dr They discovered I’ve got a detached retina last week. Bridgett refereed me to a retina specialist at wolf clinic In cedar Falls, got me an appointment right away for the next morning and tomorrow morning I’m having surgery to repair it and I won’t loose the sight in my right eye. My children and I have always been treated with care and kindness I can’t say enough good things about this place.

Dr. Fitch was very thorough and professional. I enjoyed my visit with him. However the front office staff is another story. Customer service is horribly lacking. They all seemed grumpy and bothered. If any of those girls smiled, I believe that their faces would crack. As a paying customer, I'm all about the attitude projected. Customers need to feel welcomed.

From scheduling to fitting, the entire staff is attentive, friendly, and genuinely helpful! The Doctors take an interest in your eyes and make you feel relaxed and at ease. Highly recommended!

I had to come back in about a month after my initial eye exam because I was having trouble with my eyes and glasses. Dr. Bollman and a technician named Nikki were awesome. Nikki really knows so much that I thought she was actually a new doctor! She’s that good. I’ve seen Dr. Bollman since she started to practice in Waverly and I completely respect and value her as a person as well as a doctor. With Nikki, the other members of the team and Dr. Bollman, you’ll always taken care of.

I've never had anything but great service from Dr. Bollman and the staff. With my job scheduling ahead can be a challenge, but they always work with me. I would recommend them to anybody.

Dr. Pollastrini is great. He's easy to talk to and knows his stuff.