Quality Inn & Suites, Mason City IA

Our family had 6 rooms this weekend. 5 of the 6 rooms were full of flies. Several rooms had hair in the shower or tub. One suite room had no TV in the living room and the desk clerk said it was supposed to be like that (this was an outright lie, as the TV connection was present). The place is being updated, but, it's unacceptable to expect guests to accept these conditions. No fruit or protein options at breakfast. Zero recommendation for this place.

The rooms are fairly decent. Cleaner than some but could definitely use some detailed attention in certain areas. The construction areas should be blocked by plastic more thoroughly than what they are. Front desk attendant was not attentive at all this time.

Hotel is under construction right now. My room was a newer but was missing outlet covers, toilet holder, towel holders, etc. It will he nicer once complete.

Under construction we were in what was a newly remodeled room, not finished and the entry light had no on off switch so we had to sleep with the light on.

This place is going thru renovation right now. I have stayed here before but now next time Im in the area I may reconsider until the improvements are done.

Bed was comfy, however the tv only had about 5 channels. There were paint chips on the carpeted stairs. No hot breakfast.

The hotel wasn't bad at all. Nice rooms and all. Got told if my dog got in the elevator the desk clerk was charging me a $20 fee. The front desk clerk (tia) was so rude from swearing at me for my questions on my bill and calling her out about how rude she was to my girlfriend. Then there is the bill. $600 of holds put on my credit card for the 3 nights we stayed that is yet to be put back in my account after paying $345 with a different card. Just under $1000 for 3 nights and got rude service and no one can tell me where my money is. That was three weeks ago! I wouldn't and won't let my workers stay there again. I can't afford it for one and wouldn't subject my worst enemy to the front desk lady Tia.

No pool. No working TV. Ongoing construction. Noisy. Unfinished carpentry in windows. An extreme amount of "dust" from jackhammering. (We could not even find the entrance.) Every floor had construction. Not very clean.

Two things first.

First, other reviews have stated that staff here is very friendly. Absolutely true. Friendly, warm, welcoming, kind, helpful. All that. Lois was a standout; great sense of humor, and went out of her way to ensure that everything was just so.

Second, other reviews have said that this hotel was "dirty". Absolutely not so. I believe, what they may have been referencing, was that the walls, in many places, probably could stand a new coat of paint. This is true. Oh well.

However, everything worked - lights, outlets, even the jacuzzi tub in my suite, plenty of hot water, toilet flush pressure was quite good, there was so much room (omg!), bed mattress was super comfy, linens were nice, bedlinens were soft (& included an actual *warm* blanket), pillows on bed were plentiful/firm/had lots of 'pouf' to them, room fridge very cold & freezer compartment worked perfectly.

The room was *clean*. Even places where I look extra close, such as sink & tub. Even the bathroom corners were more than acceptable / no discernable grime accumulated. I have a habit of moving the nightstand away from the wall, to drop my purse behind at night. Not even any dust bunnies found there.

Shower water pressure not exceptional, but not at all the worst I've experienced. The variable shower head allowed me to correct for this quite a bit. I had no trouble washing my thick, long hair (which is something I try not to do at hotels, cuz often this is an impossible task).

Very convenient location. Easy in and out of parking lot. Might be tight if you have a large vehicle or are towing something. Maybe call ahead to inquire, if that is your situation.

I would stay here again in a heartbeat.

And, if some people want to pay almost $200/night for a room (instead of ~$130 for a suite), because someone hasn't gotten around to *painting*, let them.

If you want a comfortable stay in a very clean hotel, where everything that actually contributes to the comfort of your stay is perfect, all while paying a fair price. Then you found your pick.

Oh, and they also stock a complimentary cookie jar in the lobby.

Do not recommend going and staying. I got a room that was really dusty, and the bed was infested with bed bugs. Also there was construction on top of room so it was too noisy.

Hot tub didn't work was way past sensor I should of went down the street screen wore torn and wood holding windows shut no a safe place