Quick Lane at Dewey Ford, Ankeny IA

There was some confusion concerning the scheduled time for service. After that was resolved all staff encountered were friendly and went beyond expectations to take care of all my needs. Services performed were speedy and correct. I will go back for future service needs

Quick lane and Valet customer service is great and the oil change package with tire rotations is a good deal.

However, every time my truck is serviced I have to drain 1/4-3/4 qt of oil to get a proper reading at or below the dipstick “max” indicator when following the owners manual instructions to warm the engine, then shut off and wait 15mins to read the dipstick.

I suspect that oil is added, a leak check is performed by running the engine for a short time, and then checking dipstick for fill level. With auto start/stop on most newer engines, oil is retained in the top end to maintain lubrication over start/stop cycles and does not drain to the pan quickly. Therefore the oil level may appear “low” and additional oil is mistakenly added resulting in an overfill.

I’ve spent more time draining and checking oil after the service that I will go back to doing it myself and just pay for the tire rotations when needed.

We were called by Dewey as our truck had a recall on it. We had an appointment to drop off at 10am on Tuesday. We dropped it off and received a text to call or text if we had questions. We were originally told it would take four hours but to plan on 24 hours just in case. We received a call Tuesday night that they needed to keep it overnight. Our next check in call was Wednesday afternoon saying they were just getting to it. We then texted late afternoon to see if it was ready because we were down to one car for five of us and I had to go to work. No one responded to that text. Thursday morning came and went with no communication. We sent another text which went unanswered. Finally at 4pm we tried calling as I needed to get to work and didn't want to leave my family without a car again and was told it was done and had been done for a while. They didn't know why we weren't contacted. When my husband came to pick it up there was no apology or any regard for our inconvenience.
We were forced to go back for a warranty issue. Again, we made an appointment a week ahead of time. We were told the repair would take 48 hrs. It took 3 weeks! The communication that we received from our Service Advisor during our visit was next to nothing. It was only after we called Ford Motor Company and they found the part we needed sitting on a shelf in Iowa that any progress was made. It was still another week and a half after they got the part in before we got the truck back. We are planning on trading the truck in for another vehicle, but I will absolutely not be going back to Dewey Ford. As a matter of fact, we are steering away from purchasing a Ford so that we never have to go back to Dewey for a recall or warranty issue.

Had to take in our Expedition in for a recall repair. Great experience all around. The service area kept me informed and updated on the repair. Loved that they delivered our Expedition home when it was done.