Redwood Grimes

Were disappointed rules regarding outside unit appearance weren't enforced despite numerous complaints by several residents. Lots of cluttered yards, excessive plants and yard ornaments. Garage doors left open with lots of junk always visible. Trailers parked in driveways and overflow parking. Landscaping maintenance was lacking and snow removal was bad. Overflow parking consistently abused leaving little or no parking for guests, or access to mail boxes. No on-site management was a concern for many residents.

Local communication and maintenance has gone down hill severely in the last year we have been here. Nothing gets taken care of in a timely manner, no one answers the phone when you call (unless you call the emergency line) lawn care, especially snow removal never gets done. Almost 24 hours later after huge snowfall and no driveways or sidewalks have even been touched. Dog waste cans never get changed until they’re overflowing. The worst part is the staff changes so frequently no one knows what’s going on anymore and there’s no accountability for anyone / anything.

We loved the previous staff and experience we had our first year here. Please make the necessary changes and take the time and effort to actually provide the quality living experience you’re selling.

Quick response, asked good questions to figure out the issue, and solved it

Request was taken care of in a fast and courteous manner maintenance was awsome

Tough going 23 hours without furnace running in 39 below weather. Jeremy worked hard
Exhaust configuration is terrible. Has been since our first winter 2years ago
Too bad something can't be done to correct the system.

Maintenance guy (Jeremy) was very friendly and fixed the problem as soon as the materials were available.