Reliable1

They were able to diagnose the problem quickly & make the repairs as needed.
Professional & courteous.

Annual service on Mendota gas fireplace was clean and complete. Guys disassembled burner, cleaned the inside of the insert, replaced batteries, explained all they were doing, and re-explained the pilot lighting process.

Our A/C stopped working Tuesday night and I called Wednesday morning to see if someone could come out to take a look and not only did they schedule us for that morning, but called to see if they could come two hours earlier because they were ahead of schedule - I almost fell out of my chair! No one is ever ahead of schedule! Tyson got it up and running again after some involved troubleshooting including a hornet's nest. All was great, then stopped working again last night. So I called and left a message with the answering service to see if someone could come out today and she said she would get the message to them. I got a call at 7: 30 this morning to schedule us between 9: 30 - 10: 00 to get it fixed. Tyson was apologetic even though it was a separate issue that happened after the original repair. It's an old unit and when it rains, it pours sometimes. Regardless, he got everything taken care of and took many extra steps to make sure that nothing else happened. He also informed me that they do have after hours emergency services in case this happens again so that we're not waiting. Tyson was very professional, knowledgeable, polite, personable, patient and very kind. Also, Monica, the young lady who worked with us when I called in to make the appointment on Wednesday morning and then called me this morning at 7: 30 to make the other appointment was super nice and professional and very sweet. I am going to be referring Reliable1 to everyone I know and I will never go anywhere else. I am so happy and loving my 73 degree house! Thank you so much for everything!

Nice shop. Nice people to work with. Looking forward to more good projects.

Had our furnace checked, in the past we had a tech that explained what and why he checked things and let us know that everything was fine. This year they had a young guy come in; didn't say a word except "sign here" and took off. They also tried to slip a much higher price through, instead of what we agreed on. I will not call them back for my house, or my business.