SERVPRO of Black Hawk County, Waterloo IA

It is a pleasure to work with SERVPRO of Black Hawk County on numerous projects. They always prioritize a positive experience for the customers they work for and the companies they work with!

The ServPro crew were able to respond and act very quickly for a sump-pump failure we had with water in our basement. Their employee's were beyond very nice, informative and able to reassure me throughout the entire process including the final step of Carpet Cleaning. Never would have though a very surprising and stressful event could have been a truly reassuring one. Bravo.

We hired ServPro of Black Hawk County to do a deep-clean of the commercial-grade Vulcan stove in our church kitchen, and I was SO impressed with them! From the moment that I sent an initial inquiry to the day that they came to clean, their communication was always prompt and friendly. And they did an AMAZING job on the stove! Our unit has 6 gas burners, a griddle, and two ovens, and they cleaned every inch of it, removing and cleaning the grates, oven racks, etc, as they went. They were even able to remove some "burned-on" residue that a different cleaning company in the past had left behind. They also did a great job cleaning the space when they were finished; apart from the sparkling stove, you couldn't even tell that they had been there. I'm so grateful for their hard work and professional attitude! There's no question who I'll call for our next stove cleaning.

As Brett said! It’s a process and it will take a little time. Brett was great to work with. He keep us up to date when contractors would be over and what they were doing. Excellent communication!

Very professional, timely and they do what they say. Definitely refer them to who ever needs thier help

Devonta and Brett were great in helping get my basement cleaned up after a water softener malfunction.

Super fast and knowledgeable. Did a great job. Worked really well with my insurance. Was super happy with the result. Would highly recommend them. Will use them again when a disaster strikes. We have a $1000 deductible and it was a $4770 project just to get it dried out. The contractors all had their bills but having insurance through USAA saved our butts.

Honestly, if your home is in need of any kind of damage remediation this is the only company you should be calling. Scott deserves every bit of business they receive. He always goes above and beyond. He will also help you receive what you deserve from your insurance agency.
Without him and his team my wife and I would be left paying for thousands of dollars in damage that should be covered from our home owners insurance.
You will find nothing better in this area.

This team is great! Inspected our room the same day we called (pure luck that they had an opening) and were able to schedule the mold removal and remediation for the following week.
They did an incredibly thorough job.
Would definitely use again.

Very friendly and professional when helping us with basement restoration. They thoroughly explained every step of the process and didn't try to sell us a bunch of extras we didn't need. Would definitely call them again if the need ever arises!

We had an excellent experience with ServPro in Waterloo, IA. Our basement flooded unexpectedly due to a sump pump failure. They had a team at our house within the hour. They made sure a bad situation was as painless as possible. They have been very responsive to every contact we've made, every question we've asked, and worked directly with our insurance carrier to make sure everything was done the correct way. I highly recommend using Scott and his crew if you ever find yourself in a situation like we did.

Grateful for the work Scott and Servpro did to take care our house after water damage to our ceiling. This included extensive subcontracting with tear out, repair of electric, insulation, drywall and painting and clean up after complete. Could not have asked for better customer care. Greatly appreciated. Without hesitation would recommend. Thank you!

I have been dealing with mold mitigation in my travel trailer after my water heater cracked leaking water. My wife and I on two seperate occasions spent days cleaning it up and used a dehumidifier and each time we went to use it, it had returned. Wife said that was enough and we need professional help in cleaning it.
I called around to 6 different places looking for those that had camper mold mitigation experience and Servpro said they did. Brett traveled to the location I had my camper stored and reviewed the situation and provided a quote via email. He said on a scale of 1 to 10 this was about a 5 to 6. I'd hate to see a 10 since mine was bad enough. I made arrangements for a couple weeks later to remove my stuff from the camper at my home and then drive and set up the camper in their parking lot with the slider open. They provided security precautions so no one would enter overnight and also have security cameras.
The next day the plugged in my camper and two people cleaned the camper top to bottom with their chemicals, cleaned the carpet and upholstery, bathroom, and went thru all cabinets and storage areas. Then used a gas to kill any microbes that could have been missed. I picked it up a couple days later and it was very clean and smelled good. Staff was very courteous and friendly and some owned campers so they knew where to look for hidden areas to clean. I was very happy with the results. I took it straight to storage for the winter and plan to check it monthly for the next few months and next spring to make sure it does not return. If not then I would feel confident we killed it.
So at this point I would highly recommend Servpro for cleaning a camper for mold. It wasn't cheap, but I couldn't use it until it was cleaned and wanted a good job, so sometimes you have to pay up. They also estimate by the hour, so I recommend getting everything out so they can clean without being obstructed and slowed down.

Once again SERVPRO came to the rescue.like in minutes.after discovering we had water damage due to a weekend of rain! We knew everything would be taken care of once we heard they were on the way. Thank you for the excellent service!

Easy to deal with and friendly. Happy with the service they provided and would recommend to others.