SERVPRO of Cedar Rapids, Hiawatha IA

I had a great experience with Servpro! I first contacted them on Nov. 28 regarding what looked like mold on a garage wall and a basement wall. By Dec. 20 the entire issue was resolved. This included the initial inspection/estimate, basement wall cleaning, roof repair, removal and replacement of a section of drywall, and painting that section. Jim communicated with me through every step so I was well-informed of the progress. He contacted the roofers and the drywall person and took care of all of the scheduling. The entire team was thorough and professional. I'm really happy with the quality and timeliness of the work they did!

Servpro of Cedar Rapids is the absolute worst. They are not trustworthy, misleading, will never hit a deadline, and will try to screw you out of as much money as possible. AVOID AT ALL COSTS!

Currently in the process of dealing with these unprofessional scam artists. Tried to put a lien on my grandmas house for 800 thousand when we didn’t owe anywhere near that (around 50 is what they said when we called) then Brett argued with my mother about how long the process took (better part of a year by the way to do an awful job). Convinced they thought it was just a little old lady they could take advantage of. Find a different service to use if you don’t want to be scammed.

Will not recommend this company ever to anyone. Have used them for my business a number of times, but never realized how bad of a job was done until I had them do the carpets in the house I just bought. A few days after they finished, I vacuumed with a vacuum that uses water. I was appalled at the amount of dirt & dog hair that got vacuumed up into the water. I called & emailed them to make this right and they have not responded. I am posting the pictures I sent them. Do not waste your money. Find a company that does what they're getting paid to do & cares about their reputation & customer satisfaction. I paid almost $300 for nothing.

Louis and Chris did a great job. Explained the process well, very thorough, detailed clean-up. Would highly recommend.

They managed the whole process for us after we had water damage. Great to work with and made sure our home was restored!

Louis was very responsive and helpful when he came at midnight and again on Saturday and Sunday. Great person.

TJ was fast, courteous, and very knowledgeable and personable. He did a great job of explaining what he was doing and what next steps were going to be. He was very reassuring. Thanks!

I had questions, and Louis answered all of them and made me feel more comfortable about the problem we were dealing with.
Thank you!

The employees were very polite and professional. Quality work and the final outcome is great!

The team in general will be very well supported by excellent professionals, working within the stipulated schedule and delivering an excellent result.

Our service guys were awesome to call before they left to head our way and we’re timely and worked quick to set everything up to get our basement water leak drying out

The two workers who came to help mitigate our waterline break were kind, knowledgeable and efficient.

They came out right away after a pipe burst in the wall. They checked in daily and even came over the holiday weekend to finish up.

Louis Was a wonderful person to work with Mr Louis made sure I knew everything that was taken place as it was being done to my house. Mr Louis and his crew that works beside him are wonderful professional understanding and so much more from my experience with your company all of this crew makes a good name for the company. Thank you for helping me in this time when I knew not what to do or how to do it.

My whole experience with Serve Pro was great. The supervisor and crew were hard working, respectful and thorough. I felt like my home and belongings were in very capable hands throughout the entire process.

Louis has had to come out a couple different times, and he does an outstanding job every single time! Thank you for the great and timely service!

Everybody called ahead, was on time, and was easy to work with. Very positive experience.
Great work!