SERVPRO of Des Moines SW

Nicholas and the lady that I spoke to on the phone were both very informative and professional. I appreciate you guys being able to come so fast!

Nick and his co-worker were on time, professional.and we’re able to clean in a quick manner. I appreciate them getting to me so quickly.

Landlord had a guy from here come out to check for mold. He found mold in the corner where we told him it was. Pointed him to a closet where the furnace is with holes in the walls etc pretty disgusting. I heard his mold meter go off while he was doing it but yet he said there was no mold in there. The inspector was outside my house with the landlord for a hour an a half talking probably about helping him get around this. Fast forward the landlord had another company come today and I had them check the same closet and they spotted the mold on the wall. Definitely wouldn’t recommend. Works with slum lords to protect them

We could not have asked for any better service than what we have experienced with Tiffany Smith and her crew. She has kept us informed through the whole project, is very knowledgeable, and always receptive to calls and questions we have had. We highly recommend Serve Pro for clean up services in the type of situation we found ourselves in!

Nick was on time, very professional and did a great job in a timely manner! I highly recommend him and his service!

Nick was awesome when he came in this morning couldnt ask for a better cleaning person. I highly recommend Nick for any of his services.

SERVPRO helped with a water damage job at my apartment complex. I had water pouring out of the ceiling from the apartment above me. SERVPRO came in and quickly set equipment and everything was dry in a couple of days.

If I would have written this review as the team was out here doing their job, I would have rated it much higher. Our sump pump failed so our basement carpet was just saturated with water. Tiffany Smith came out and gave us a quote. I was in the room with my fiance, parents and a friend when Tiffany said it would be 5600 worst case scenario which included having to do flood cuts. Unfortunately they did have to do the flood cuts and they did a great job too! However, when they were done with job, I noticed there was large scratch on my floors and I'm guessing that was done when they were removing equipment. Tiffany asked for a picture which I provided thinking that she would follow up but never heard anything on that. Then as I was waiting to hear from my insurance and get the bill, I asked her multiple times to email me the bill so I knew where I was sitting with insurance. It wasn't until the 3rd-4th time that I finally got her on the phone and asked for the bill yet again. I did mention her original quote of 5600 and all she told me was that it was a little bit more. When I finally left another message because I still hadn't received it, she finally emailed me the bill which was for 9100! That was almost double what she quoted! I figured maybe another 1K-2K not double! She obviously shouldn't be making quotes if she is going to be this far off! Also when we were first looking around as she was giving us our quote, she didn't think my vanity was too bad. However on one of the last days they were here they ended up ripping it out and I was under the impression that they were taking it back to their office to get it dried out. Then come to find out that it wasn't drying and they were disposing of it. I did contact her and ask for her to take the knobs off as I purchased those to match the rest of the knobs in my house. She said that would be no problem, but this evening she told me that the vanity was already in the dumpster.she could have told me this right away when she said she was going to get them rather than the night before they were supposed to come back to clean my carpets. Very disappointed in this company!

I would highly recommend this company to anyone looking for a professional and responsive team. I had great interactions with employees at my home recently and will be recommending them to my friends too!

Terrible customer service and extremely overpriced. Not to mention they parked with a tire in my grass and now there is a rut.

We had a sewage backup in our basement. The company kept me informed of their progress and the date/time the crew would arrive each day. The problem was remediated with a minimum of disruption to our daily routine. I hope to never have this issue again, but would highly recommend ServPro to anyone who needs this type of service.