The EyeCare Associates

The staff and Dr. Have always been kind to me and do a thorough job. I feel very comfortable and welcome there! Thank you all!

The EyeCare Associates in Cedar Falls, IA personnel are the best. They were all friendly, helpful and accommodating!

So I have been going to this place basically since I was a kid and never had a problem until this year when I met with a new doctor that replaced my old one as he retired last year. The new doctor was very nice, however during the exam he said that my prescription for my contacts was pretty much the same but he wanted me to try a new prescription and ordered me some trial lenses to test them out which I had expressed some concerns that I would get these on time since I was leaving for vacation on the 13th (appointment was on June 27th). I also had a coupon to try some colored contacts which I have always wanted to test out and they said they would do that as well. They didn't have the lenses in stock so they ordered them along with colored ones which arrived the next day. I had my grandma go pick them up since I could take any extra time off of work. When she went to pick them up she was informed that the doctor wanted me to come in and have them on so he could see how they looked. Neither of us was made aware at the time of the appointment that we would have to make another stop in which I am unable to do so. If I had known I would have just said skip it and order my usual prescription right then. Not only that, but I also didn't get my colored contacts trial, instead I get a regular trial of a different brand. So I went ahead and ordered my contacts through Walmart on June 29th and on July 2nd my prescription was confirmed. I had paid for expedited shipping so it would get here on the 9th. I get an email from Walmart today (July 9th) that my contacts were backordered until the 23rd, a couple days before I get back from vacation. So I figured I would take the time out of my break during work to give Cedar Valley Eye Care a call and see if they could give me some trial lenses to get me through these two weeks. The front desk ladies were very nice and transferred me to the contact lady who was rude and basically said that since I had ordered from Walmart I was out of luck. She told me that they didn't have any trial lenses available and she wouldn't order them even if I did since I ordered through walmart. Keep in mind that when I needed the trial lenses for the "new" prescription I got them the very next day. She told me to contact walmart for trial lenses which they don't offer and even if they did I wouldn't get the prescription in time by Friday. So now pretty much the only option I have is to reuse my daily contacts for two weeks until I get back. I have been going to this place since I was a child and overall I am very disappointed and definitely will not be coming back next year. If anyone has recommendations for places that actually care about their customers, let me know!

I ordered a pair of eyeglasses which came in a week later. In the space of that week, I heard about the benefits of "blue blocker" lens coating and asked about it when I picked up the glasses. The technician promptly said they could send them back and provide this for a nominal charge; I agreed to do this. When the new glasses arrived, I took them home and noticed that I couldn't see small print as well as the previous pair. When I returned to explain this, the technician used a magnifier loop to diagnose the problem. She then compared my previous two prescriptions with the latest and confirmed that the magnification had been reduced by 0.25. She discussed this with the doctor and he agreed to change my prescription to 0.25 stronger. After re-ordering the glasses with the new prescription, they called a week later to report an issue with the lab. The glasses were re-ordered again and they arrived a few days later. When I tried them on, they looked and worked great. I really appreciated the willingness of staff to keep me informed at every step and to go the extra mile to keep a satisfied customer.

I started going to Dr. Neil in 1995. He has always been great to deal with.