The Home Depot, Waterloo IA

Worst customer service I’ve ever experienced with an appliance. If I could give it a zero I would. Buy local is all I can say.

I was very happy with the people that waited on me they made sure I got to the car okay and got my stuff loaded in the car because I'm disabled

Always happy with the help I get from the employees. Every time I have asked someone where to go, they know exactly where to direct me. Quality tools and materials.

I have made several purchases at Home Depot lately. Everything went good and employees were great.

I stopped in to check out some flooring. I was able to find what I needed. There was an older gentleman that stopped and asked if I needed any help, I told him I was just looking at this time. The man then said "well that's the best part, looking is free! " Made me chuckle and I thanked him for asking if we needed anything. I was very appreciative of his assistance!

I’d like to shout out to my Waterloo iowa home depot they are amazing. Keta knows be first name that’s awesome. Yesterday and today store adventures, yesterday was 5 gallons of paint Maria in the paint sept was amazing never worked with her before but she is great. Usually I see Darren or Chad or Ellen, I was alittle irritated with James as I asked him to please put my white paint in my pro perks, which he didn’t. So I spent more time trying to get the correct paint. Larry helped me today with wood cutting. He was great to talk to except just don’t like him saying things about other employees. Then this is not something I really want to share but for the first time I had a bad experience, it was when I checked out. I had two not one two carts full of stuff, the computer check out was erroring so I thought it might be my card as I got a new one so I asked Lynn if I could push my cart out and unload and come back in so I only had one cart to push out, I even said could u come with me she was Very rude snotty The worst part is SHE acted like I was stealing! So I went out to my car got my new card and Amanda helped me with awesome customer service! Today so it’s VERY rare I get to shop with the man that taught me so much but I did shop with my dad today I’m always telling him how amazing the customer service is here. Dan helped me cut wood today, Maria helped get me more paint, and the new paint guy Maxwell was there doing a great job as well. Check out time me and my dad were checking out and guess what Lynn was right up in my business, I was irritated again with her! So I said I’m NOT A STEALER and I’m again back today so then she processes to tell me she didn’t imply I was stealing uhmmmmm yes u did! U wouldn’t like that customer service if the tables were switched. So she proceed to try to makeup for what she did yesterday uhmmmmm nope I give two chance too everyone and she’s out of chances I will NOT speak to her again if she’s in the self check I will check out with the wonderful ladies like Chealse or the pink haired sweet lady or the long brunette lady at the customer service desk! Thank u to all the other amazing employees who have helped me with my projects ur amazing! Tara

I use to love shopping here but never again. A Home Depot employee began being really rude to me and confrontational. It was embarrassing and belittling. Sorry Home Depot but you just lost a very valuable customer.

Contractor pickup blocked off. Had large order no help to be found. Customer in front of me building deck had 86 boards. I had 6 pieces of sheetrock and insulation batts. No help loading anything. We asked for help from Contractor cashier, to unblock contractor pickup and loading.
Nothing chains stayed no one came to help. Had to carry my stuff over curb to my trailer. Other customer pushed his wood load around to other doors then loaded himself. People in store unmotivated to help, and loading area for big stuff blocked won't unlock. I'm going across street to menards to finish my project. Which is an entire kitchen remodle floors cabinets counters. Wish i wouldnt have bought ceiling supplies there already.

Will be shopping at Menards. Lowes, or ABC from here on out. Spent hours and hours getting window prices and an order ready, only to get down to the payment and they changed the quote thousands of dollars. Solutions to the problem was to drive over to ABC supply and give them $13,000 of business.

Horrible service for contractors at the Waterloo Home Depot. Worked with a sales associate named Curtis, gave me a quote. I gave it to my customer and they approved it, then when I went back in to order the next day, and Curtis changed the quote $2,000. He said have a nice day. Will order somewhere else

You get 5 stars for Ben over at returns/customer service. He always seems to have the answers and always willing to help. Give him a raise!

I needed a dryer cable that was 6 feet long. Keta not only knew what I needed.but took me to it!

Very helpful people work here. We had to wait for some paint so the kids and I walked around we got lots of smiles from the staff.

Still my favorite hardware store, but all Milwaukee packout, tools and accessories really needs to be put all in one spot.

They must have thought I looked suspicious. As soon as I scanned my first item the checkout machine immediately said "customer needs assistance" They purposely caused the self checkout to mess up so the employee had to come talk to me. One star because the employee I talked to was nice enough.

Worst customer service I’ve experienced in ages! Don’t bother buying anything at this location- workers are beyond lazy.

As a DIY guy I needed some materials and ended up with what I needed along with some great suggestions from Curt at the Pro desk. I’ll be sure to shop Home Depot for my next project.

The store is spacious and has lots of items for your needs. We were struggling to find the item we needed, and someone was able to look it up and tell us exactly where it was. We really appreciated their time and their help, and we would come back if we needed something else!

Ellen in the paint department is knowledgeable about the products and takes the time needed to help us pick out just the right paint!