The Iowa Clinic Altoona
| Address | 160 Adventureland Dr c, Altoona, IA | ||||||||||
| Phone | (515) 875-9020 | ||||||||||
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| Website | www.iowaclinic.com/locations/the-iowa-clinic-altoona | ||||||||||
| Categories | Family Practice Physician | ||||||||||
| Rating | 2.3 3 reviews | ||||||||||
Nearest branches Tamra Richardson-Colby, DO — 1360 NW 18th St Unit 102, Ankeny, IA Amanda Johnson, MD — 4323 NW Urbandale Dr, Urbandale, IA The Iowa Clinic North Waukee — 842 NE Alice's Rd, Waukee, IA |
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Similar companies nearby Burgess Health Center — 1600 Diamond St, Onawa, IA McCrary Rost Clinic — 1160 3rd St, Lake View, IA MercyOne Indianola Family Medicine Clinic — 307 E Scenic Valley Ave, Indianola, IA Jamie Steenhoek, ARNP — 404 E 2nd St, Prairie City, IA |
The Iowa Clinic Altoona reviews
3 This review is NOT about the Altoona Clinic but about the CALL CENTER that every patient has to go through when calling in to TRY TO speak with their doctor or their staff. If I didn’t think the Altoona Clinic was one of the best in the metro area, I would be looking for another provider because of their call center.
Last week on August 31,2022, I called and asked to speak with Brandi in Dr. Taliaferro’s office. The person said whatever you need I can help you; you don’t need to speak with Brandi. I made the same request to speak to Brandi 3 more times and on ALL 4 requests, the person said you don’t need to speak with Brandi, I can help you with whatever you need. Well, she couldn’t and she gave me incorrect information, so I went back to speaking with Brandi through the Iowa Clinic Portal. This woman was rude and speaking with her was NOT a pleasant experience. This kind of unprofessional behavior is unacceptable. Especially when it’s patients looking to speak with their health care professional and they instead get someone like I did who is rude and dispenses misinformation.
I think if I ask to speak with someone directly, I should be put through to that person or the office they are in. I understand you have a call center that fields all calls for all offices, guess what, it isn’t working!
This office needs to educate themselves on what service is. I spent over 45 minutes waiting in an empty lobby for a scheduled appointment. There were no other patients in the lobby or any cars in the parking lot. Even the front office staff left for their lunch break. It is evident that Dr. Taliaferro cannot schedule her time effectively. The staff is unprofessional and has no compassion for the public. Because I was feeling so ill and waiting so long, I had to leave. Requested the co-pay be refunded (because I did not see a nurse or doctor at all) and they refused to provide receipt or documentation. I then received a cancellation of medical services that included incorrect dates, etc.
If you are looking for a doctor or clinic that cares about their patients, find another provider.
Knowledgeable staff & Doctors. More time spent with patients & generally care about your well being