The Tire Warehouse DM LLC, Des Moines IA

Needed a quick tire replacement due to a broken belt. Fernando assisted us and provided excellent service. We were in and out in under an hour. Tire was of good quality and reasonably priced. Highly recommend.

I love to lift small businesses up, it's sad to know the owner wasn't there or maybe I would of had a different experience. From the beginning they let a customer that they knew jump ahead that was the first red flag! When they proceeded to start removing my lug nuts, the laziness was appearant, they snapped one of the lug nuts in half because of the torque. They didn't push the nut all the way in leaving all the torque to the tip of the lug nut breaking it, second red flag. Then after he proceeds to bring a mallot to push in the nut as it was supposed to be the first time he finally removes my tire. He proceeded to show me a nail that was in the tire not a big deal something a simple plug would of been sufficient to do, he proceeded to tell me because of they're "professionalism" he can't do a plug and he has to do a patch, well I agreeed knowing they just wanted more money. I just wanted to be on my way after waiting an hour for a simple procedure. Finally he proceeded to tell me my tire was no good and I needed new tire and how he had a used one he could sell for $70.00 when I could easily get a new one at walmart for $75.00 that's where I drew the line and refused service. He was upset and tried to use intimidating tactics that were just silly.he tried charging me $10.00 for "diagnostic"I stood my ground and told him if he wasn't doing a patch or any other service he wasn't getting a dime. He proceeded to put my tire back on and gauging every nut but one. The one he struggled with.he proceeded to tighten that one extra hard like an extra 15 seconds just because he was upset throwing a temper tantrum like a child. He was very upset when I confronted him about it. Saying I'll bet you $100.00 that I can get it off, I kindly declined and told him to keep his Profesionalism and to keep things Profesional.
All I have to say is I feel sorry for every person that more than likely been taken advantage of by these individuals. I feel sorry for the owner wich is his dad for investing thousands of dollars into a dream business. And having silly individuals run it to the ground. I obviously won't be back as there are more reputable tire shops in the area, they just happened to be open on a Sunday. Kuddos for that!

The owner was extremely helpful and friendly. I had given him the wrong tire size information and he was so accommodating in finding the right tires for my son’s vehicle. They exceeded my expectations. The service was quick and friendly and very professional. I will definitely use them again and highly recommend them.

Poor attitude and poor customer service. They're happy to charge you.but if they make a mistake they'll blame you and you're on your own. Not a good business practice.

Very poor attitude. Tried overcharging for one used tire. $200.then realized it wasnt my first time.so 60 it was.the guy that mounted it obviously had a problem so i tipped him $20.just to get home and find out he didnt line the holes up on the duals so i couldnt air up my inside tire. After i asked if the good used one be put on the inside he threw a fit and the tire on the ground then proceeded to misaligned the holes

It took less than 10 minutes to show up, ask about inventory, have a tech mount/balance a tire on my vehicle, and pay. Wow. Great service and what a life saver. I'll definitely be back. Great price too. Showed up at 9am on a Monday