Tires Plus, West Des Moines IA

Wonderful service.very reliable
Great friendly associate by Mr. Grant.
I travel lot but for maintenance I choose this branch
I always strongly recommend tires plus

Good job as always. The pricing is industry standard (not the cheapest but not the highest) and the guys are pretty straight forward, good people with whom to work. I have been coming here for years and will continue to come back. Good luck on your search!

The gentlemen here are very nice and always with a smile. I think Blake was the one who put on my new tires and it took 30 minutes! I'll be coming back for sure!

Came in at the last minute of closing and Colt helped me. Came from IL got a screw stuck in my tire. Colt stayed late and provided patient and kind customer service to get me back on the road safely.

I called in, was told 'hopefully' would have tired plugged/repaired within an hour. I offered, I would also hope that 1 and a half hours would do the trick. No comment one way or another - so I drop the tire off. When getting there, I'm also given fluffy communication (no commitment, pro-active communication) regarding when it'll be done, but again when I offer that I'll be back in 2 hours, I'm not told that WON'T work. So, I arrive back in 2.5 hours to hear they haven't gotten to it yet, and didn't bother to call. BAD, BAD business. I do not trust this was in fact a first in, first out type of arrangement, and instead suspect this was a combination of them up-selling, taking higher margin work, and very poor communication and expectation setting on the part of the desk/office staff.

This was the University WDM location. Very disappointed. Wasted quite a bit of my time.

Wonderful customer service. I came in 10 minutes until close in 10° weather and they filled my tires up happily and quick.

Very professional Grant was very helpfull getting new tires for my daughters car (Merry Christmas early) definitely recommend Tires Plus WDSM ON University

The staff here are wonderful. They helped find a problem another unrelated shop created. They were extremely patient while I got input from family and while I was dealing with the other shop. They took the time to explain what was wrong with my vehicle and why it was running like it was.

These guys managed to lose a tire cap and now that I look closer, the finish around the lug nuts is chipped on all 4 wheels. All in an hour. If you value your vehicle, stay away!

Waited 3 days just for an oil change on my car with an appointment set up, called twice to see how my car was doing without any info from them on why it took so long. Probably won't be coming back.

Took my vehicle in for a tire repair. When I picked it up it had a vibration in the steering wheel. When I called to have them look at this new issue obviously caused by the repair they said they weren't sure when they could look at it because they were really busy? I don't understand how that makes sense.

Very nice guys! Just went there for a tire checkup and they put some air in completely free/ didn’t even get out of my car!

I needed an appointment asap and after calling many places (like 10) they made time for me the same day I called. Looked my car over, fixed the issues quickly, and I had my car back after the work day. Super thankful they were speedy, honest, and helpful! Eternally greatful I'm not waiting until next week for my repairs.

Pretty sure this is the second time that I've wrote a bad review for this place I sent my car in last Saturday to get me heat and a/c fix not 3 days later and it already doesnt work if I could leave zero stars I would

Great service! Needed work done quickly before a trip. They got me in and out in less time than they quoted.

Terrible brake job my brakes squeak very loud steering also shakes afterwards they also broke my brake sensors after not listening to me on how to remove them properly from brake pads. I took my car back to them they were not able to fix the brakes or replace my sensors. Incompetent and ignorant when it comes to working on foreign cars. Not willing to learn or listen. Ignorance is bliss!

I can't explain my experience but they have made me spend over $1,000 and supposively with warrantybof 60,000 miles and with road hazard warranty. Every time, I would go for a basic check up for tire pressure or a nail etc, they would never check mt tires properly. I would always end up at another location but wanted to take advantage of the warranty. All I can say is that, when someone spends money for new of everything, treat them well. I am done with them and their service. All I am saying is this is my experience and yours may be better or worse but this is mine.

Absolute crooks! Avoid at all costs! Just had brand new parts put on at reputable auto shop and took it in for "lifetime alignment". They said they couldnt because the exact same parts I just replaced were "bad". AVOID unless you like getting screwed!

Their professional staff is very friendly, easy to work with, and intelligent. One critque is a small delay in service, but I believe this to be attessed to them having lots oc customers and walk ins and is easily outwayed by their professional service. Two thumbs up

I don't even want to give them 1 star! If i had the option I wouldnt. This location is absolutely horrible! I brought my car in about 2 weeks ago to get winter tires on and ever since then something hadnt been right. The last 2 days there was a loud clunking noise coming from my driver side front tire. I had it looked at. The lug nuts were extremely loose! The person that actually fixed the problem said I was lucky my tire didnt fly off! This should NOT have been a problem to begin with! Seriously.its lug nuts! I was already second guessing myself when I made the appointment because of the problems I had with them previously. But I figured I'd give them a second chance. They literally could have caused an accident because they were not doing their job diligently! When I called to explain the situation the lady that answered was extremely rude and it didn't seem like she cared. Not to mention she tried to make excuses! DO NOT GO TO THIS LOCATION! Absolutely dreadful.