United States Postal Service, Pella IA

In one week, I have had two packages arrive looking as though someone ripped the box open, and then re-taped them so much that it was a huge struggle to open them. Unfortunately, I didn't think to take pictures of the first package before opening it. The one I did take pictures of is a Christmas gift from a relative, (whose information has been removed from the photo), and pieces of the gift were falling out of corners of the box. Once I opened the box, I found the contents were not as my relative had packed them. The inner packaging was also untaped and torn,
In addition, a neighbor and I have both received each other's mail on many occasions. Please read the apartment number carefully!

Not sure how my package was processed at 7: 40 am I came in at 12: 20 to pick it up, it was never given to me but it was processed to return to sender at 5: 24 pm, all in the same day. Make it make sense. Y’all just be doing anything. Now I have to jump through hoops getting more things that I should already have. Thanks

Usually I have a great experience with the post office, but lately I’ve been dealing with more and more misdeliveries. I get the wrong mail all the time and my mail gets put in someone else’s mailbox. Please pay more attention when delivering to apartment buildings! It’s such a headache to try and track down my packages every single time.

Danielle and the staff are great. They helped me find a package that had only a partial address on it. They took the time to look through their packages and found it for me. Thank you so much for your help.

The Postmaster Danielle Shaw is incredibly caring and kind; she went above and beyond to solve the issue.

The supervisor in this Post Office does not follow United States Postal Service policy, rules or regulations. Usually, the post people feel it is their duty to deliver mail. This supervisor thinks he can sit and collect the same pay just returning mail to sender.