Uptempo Music, Des Moines IA

I bought a trombone and flute from Uptempo and have been a customer for a few years now. I had the flute serviced in the spring and they charged me $76. I questioned the charges and asked for a receipt of the services. The owner immediately became defensive and was not pleasant about the request. Fast forward to today…. I’m selling the flute and they want it checked out by Uptempo to make sure it’s not a lemon. The owner again, was not pleasant, immediately annoyed, and was EXTREMELY RUDE! Told us to get out of his store and quit taking up his parking spots. He could have been professional and made this nice lady feel comfortable about the purchase and definitely had a new customer, but instead acted like an inmature child and had a mantrum in front of a child. Go to Riemans instead, they’ve always been professional and friendly.

Amazing Music Store! They were open on Labor Day which is a huge plus. I was playing a new instrument for Hs marching band. The man there was happy to help me find a good basics book and valve oil. I also needed a mechanical metronome and It worked amazing. Will definitely stop more often for my instrument needs

Awesome customer service! I called and was able to pick up a clarinet for my daughter in 30 minutes by far the easiest process— we were in & out quickly. Definitely recommend to all!

Great prices, helpful folks who are extremely passionate about their work. My husband and I are repeat customers and plan on taking our children here in the future

I'm so happy I found this place.

I bought a mail order ukulele 6 months ago that I was never totally happy with (entry level) and wanted to upgrade to one that addressed issues I had with it. I wanted to actually try the instrument before I bought it.

Up tempo has a nice ukulele room with a good selection. I was able to find an instrument that I am extremely happy with. The amazing thing is their price for the instrument I bought beat or matched the mail order prices I could find for the same instrument. I got to try before I bought, and went home with my new ukulele. (no wait for shipping, no wondering if the quality control on the one that arrives matches the one I tried out).

Ukulele is a new hobby for me, but clarinet is a life long calling. Up tempo appears to be very into band instruments, and I will certainly go there first for my future needs in that area too.