UScellular, Cedar Rapids IA

Problem with flip phone screen. Rep had me talk to support she had called. They issued a repair number and told me to go to Best Buy for repair. Best Buy said they weren't authorized to do repairs. Went back to UC Cellular and was told to ignore person at door of Best Buy and go back to Geek Squad. Went back to Best Buy and was told that I needed appointment to see Geek Squad. My wife went in and got to Geek Squad and was told where to get it repaired. On a 1 to 10 scale both Uscellular and Best Buy would not even get to 1.

This is by far the best location of all wireless stores in Cedar Rapids. The sales staff greeted us and opened the door upon arrival. We went in to upgrade phones and the person we worked with looked over our entire account first and was able to get us into an updated plan which gave us more features and actually lowered our bill. Everyone was friendly and helpful in the store. I was even more impressed I didn't have to wait at all to be helped like at other locations.

Stuff. Very friendly and helpful and knowledgeable. I've been with them for years. Meet Sammy, 13 years old, my buddy.

Unfortunately us cellular is becoming less of a favorite of mine. Person I worked with nice, but the problem couldn't be fixed unless I paid off a phone first. Company needs to be more transparent in their contracts! Becoming a terrible company to deal with!

The sales lady (I think she was the manager, she seemed to be running the show) told us promotions were the 11th and we would save more money if we came back. She asked us to come specifically to her store since technically she's not suppose to tell us that and she would appreciate our business. We appreciated that and came back, then she tells us promotions are the 18th. I get irritated because this is the 4th US cellular I've been to without getting what I need so i just walk out. I ended up switching to Verizon. My boyfriend decided to stick with us cellular and came back after having a phone set aside for his son who went over a week without a phone (he has a teenager). The lady promised to hold onto the phone until he came back and she sold it. This lady is super shady! We went to the US Cellular Edgewood NE. Way better service!

I have US Cellular for my phone provider and I'm very proud of it. Very good service! When I had problems they were promptly taken care of!

I enjoy going here, especially this last time. My mom and I were both getting new phones. Brylee is amazing to work with. She is polite, funny and knowledgeable, I would give 10 stars if I could. Her co-worker Roger also is amazing to and fun to talk to. I reccomend you going there to see these to, they will brighten your day!

I stopped in last week to get an upgrade for my iPhone. Jeffery was phenomenal. To keep it short he was knowledgeable, personable, answered questions with ease and honesty and helped me look at potential new plans. Another gentleman came over a few times to help and I wish I would have gotten his name because we was suburb as well. Thank you for a great transition to a new phone.

Most knowledgeable staff in any cell phone store. If you get to work with Manny or Christi consider yourself lucky!

Christy is the most knowledgeable, sweetest, helpful and dedicated person in this store. Had a problem wirh MMS and she got my phone and me, back on track!
Thank You Christy!?

We went into the store today looking at buying new phones. Manny greeted us and although the store was busy he remained attentive to us and answered all of our questions. He remained courteous to us while still multitasking with other customers. I often tread going to the cell phone store, but Manny made the experience very positive. Thank you for you great customer service.