UScellular, West Des Moines IA

US Cellular is by far the worst phone company. They don't take the time to listen to your concerns. The way they put their bill is super confusing and they won't sit with you to explain it. One of the rep (Brendon or Brandon) in this store is a condescending a-hole and will belittle customers and won't let them talk. He will talk over you when you are trying to explain something. When we first got our phones, he switched the Sims cards and assigned the wrong numbers to our phones luckily this is something customer service was in the mood to fix. Then he added insurance even after telling him multiple times we do not want it.

Talking to customer service is a nightmare. They just always say to go in store if you have any concerns.

I was helped by Riley at this store, he was awesome. I needed help setting things up better for me. I had messed with it and was pretty lost in what to do. Riley was very helpful and polite and patient. I visited this store a couple of days ago. A young man named Alex helped me. He helped me with a lot of things I was so appreciative.

Took an elderly friend to get a new phone. They were very patient and helpful. Sold him exactly what he needed and nothing that he didn't.

I've come here twice and both were great experiences! The staff were helpful and friendly. I'd like to give a shout-out to John!

Jeramy was trying to charge me extra 80$ on my account I told him that’s not what I used Ella pay and he supposedly checked everything on my account I went to another location and my bill ended up being 212 with 3 phones but Jeramy at this location was trying to scam me out of 80 $ and had a attitude when I told him this wasn’t ok hopefully his manager talk to him about trying to steal from costumers this guy Dosent have any idea what he’s doing so idk why he’s working at this place nothing but attitude and disrespectful to his costumers I will be calling to talk to his manager also about this situation because he tried to take 80 dollars from me who els is he doing that too guys be very carful of this location

I recently upgrade 2 phones on my account. Our plans had to be updated too. The new plan doesn’t work for one of our sons and I went back in to find a solution. I have never been treated so poorly in my life. Jon had no intentions to help me. He was argumentative and ended up yelling at me as I was leaving. So unprofessional.

I have always felt very well respected in this location, and have worked with very kind people each time. Riley especially has been very kind, patient, and knowledgeable about a wide array of problems, phones, and accessories. There is often a line especially on weekends, but it is more than worth the wait considering the hostility and lack of respect and the other local location in the Jordan Creek mall.

They lied to us acting like the new data plans are something special and stated if we aren't we can easily switch back. That was a complete and total lie. The new plans are horrible and the plan we switched from was a "retired" plan supposedly. Us cellular obviously obviously offered good compensation to trick people into switching and good enough to lie to accomplish

Alex was absolutely incredible! He truly cared about me and my needs to make sure all of my questions and concerns were addressed. I walked in for information, and ended up switching to US Cellular because of my positive interaction with Alex. It is more and more uncommon to find sincere customer service, and Alex went above and beyond!

Alex was very helpful and patient with helping me get my new phone set up. He had great customer service and did an awesome job!

First time moved to US cellular this holiday season, Bendon at this store helped me with the switch from TMobile to us cellular. He is very good, ask for him when you visit the store

Kamden Knudson. A combination of informative yet personable. He answered every question I had without over complicating things. He understood what I needed based off of my complaints and requests and provided me with the perfect option for a new phone. If you value great customer service and make your decisions based off of reviews then Kamden Knudson is who you should come to see.