Verizon, Muscatine IA
| Address | 2106 Park Ave, Muscatine, IA, United States | ||||||||||||||
| Phone | +1 800-880-1077 | ||||||||||||||
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| Website | www.verizon.com/stores/details/iowa/muscatine/muscatine-329433 | ||||||||||||||
| Categories | Cell Phone Store, Telephone Company | ||||||||||||||
| Rating | 3 5 reviews | ||||||||||||||
Nearest branches Verizon Authorized Retailer - Russell Cellular — 5189 Competition Dr, Bettendorf, IA Verizon — 521 Industrial Ave Ste B, Grinnell, IA Verizon Authorized Retailer - Victra — 220 Brandilynn Blvd, Cedar Falls, IA BeMobile Inc. - Verizon Authorized Retailer — 6 Iowa Ave E, Marshalltown, IA |
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Similar companies nearby Metro by T-Mobile — 1500 Park Ave Unit A, Muscatine, IA |
Telephone Company Verizon reviews
5Jonathan and his manager were very helpful. They spent enough time with me to help select new iPhone and plan.
Unfortunately it's the one closest to me. Every time I've been here I've been told doing XYZ wouldn't change the cost of my bill and yet every single time my line charges go up. I will always get it in writing when dealing with these people. Calling customer service to fix issues is annoying and time consuming.
Update: We switched to AT&T not even a year after this review and my signal is better, service costs a little less, and customer service is very helpful. Not sad to leave Verizon!
"Sales representative " was completely distracted with his coworkers and did not assist with pretty much anything. They were unable to provide the label for the exchanged phone. Even with that any other store I have been to has always taken the exchange, packed it, and shipped it making the experience even more seemless. Maybe retrain the sale reps here and adopt some other stores policies to help those who actually come into the store experience actual customer service. Very upsetting and will not be returning to this store. Bad taste has been left due to such upsetting experience. Phone is great though, works well just wish the customer service was better as that is why I go to the store.
The wait can be long. They hv several phones on site to check out & test. When you are helped. They try very hard to help answer any questions. Parking us a lil limited but usual a place to park. Located in the strip mall. THIS IS ONLY A SALES OFFICE. THE ABILITY OF CUSTOMER SERVICE IS NEAR NEGLIGENT. THEY CHARGE FOR SWAPPING INFO FROM PHONE TO PHONE. & ACTIVATION WHICH YOU CAN DO @ HOME. Save yourself 75$.
We walked in on a whim to explore new phone options. Payton was very patient and helpful, open and honest with all the options available, and spent a long time with us answering all our questions and getting us hooked up with just what we needed and wanted, and scored us the best deal we could get. He and the rest of the staff went above and beyond and truly put the customer first with the time they spent with us.