Verizon Authorized Retailer - Russell Cellular, Bettendorf IA

Great enthusiastic help from Evan at this store tonight, got us set up quickly with a new phone for my wife, will come back for sure to upgrade mine in a few weeks!

Ordered a phone online to have it picked up in store. I get an email several hours later saying my order was canceled. After several failed attempts to get someone on the phone from the store to see why my order was canceled, I had to drive to the store to speak to someone. The guy at the store let me know the phone I ordered was reserved for someone else but it was not taken out of inventory correctly. The store was understaffed and the gentlemen seemed a bit overwhelmed.

If you must go to a Verizon store, go to a corporate owned one.

Well one of their employees stole my phone and they still have yet to give me my trade in value credit. It has been 6 months. I should have never switched to them from us cellular! I also got charged twice on my bill. I never have had so many issues with a phone company. I have contacted corporate over 4 times and in person over 4 times to multiple stores. Not happy at all.

Gannon and Drew were excellent to work with Great atmosphere n just fantastic! Will highly recommend to others! Great job!

3 times in 3 years, this place has jacked up orders. Verizon customer since 2000 and this is by far the worst place I've been to. They've gone as far as telling us they had a phone for us, we drive 30 minutes out of our way, after taking off work early to get there before they close, and then they tell us they canceled the order. And did NOTHING to notify us. What a joke. Don't waste your time here. Find a different store.

Very knowledgeable about the equipment and available plans. Answered all my questions about a home hot spot. The store is at a somewhat remote spot (near the new sports complex in Bettendorf) so there were fewer people shopping and I didn’t have to wait at all.

We had great service here. Prompt & thorough. We appreciate the help in ordering & setting up our new iPhones. They do work based on appointments so make sure to set one up. It’ll make things easier.

Great customer service from start to finish. Was completely hassle free and I scored a sweet deal!

It was a great experience! He transferred both of our phones within an hour without any issues!

Gannon and Drew did a phenomenal job helping us when purchasing a new phone. They were extremely knowledgeable, kind and helped us every step of the way! We highly recommend going to that Verizon store when shopping for new phones/plans.

Verizon is the worst cell service that I have ever had. Last night it took 25 minutes to watch a 6 minutes video presentation. Now I'm trying to port out my number to a different carrier. It's been over 14 hours and Verizon still has not completed the task. I go to the contact us link on the website it don't give me an option to contact them. Boo Verizon. Go somewhere else

Guy who works there was not very nice and seemed rather irritated when we were having phone problems.

The service was very good! Drew was very helpful and knowledgeable. He tried to find any promotional deals that you may have had going on. He was not rushing me into anything and answered all of my questions that I had. I would recommend him to anyone! All around great experience.

Drew was very knowledgeable and detail orientated. He made our transition from another carrier painless. Thank you.

It was great service. How ever, can't believe you buy the new pro iPhone but you also buy the wall charger for extra! That is absurd! It's like buying a new car but you have to pay extra for the key! They need to work on that.

Amanda was a great help to us by setting up our phones. She made it so easy for us. She was very helpful and love our new phones. Thanks Amanda!

Amanda was amazing, she was very knowledgeable about the programs and phones available, answered all of my questions and took great care of my needs. I will deffinately get ahold of her again if I ever need assistance again.