Verizon Authorized Retailer - Russell Cellular, Carroll IA

Marie was very helpful when we walked in she assisted us and even took the time to show us other features on my new Samsung S22. She was MARVELOUS

Johnny and Marie were extremely helpful as we transfered a phone line from one account to another and upgraded phones and transferred all 6000+ photos to the new phone.

Very very helpful. Needed help with parents phone and they were do easy to work with and got folks phone updated with no problems. Love Marie. VERY sweet and helpful!

Marie was extremely helpful, knowledgeable and a pleasure to do business with. I highly recommend her and this location!

This is really just the best Verizon store. The manager Tyler is very friendly and easy to communicate with. Marie is very fun and kind! I recommend coming here for anything you need!

Very great teamwork that they all work together to figure out a problem you have with a device, Every employee has a smile on their face when helping you as well as when walking into the store. I love that that always try to give you the best deals, Jordan is especially very good at what he does with helping my grandma and helping her understand how to use an iPhone with being 86 years old and being very patient and helpful with her, All around the best place for all the assistance you need!

I have had nothing but great experiences here. Marie has been amazing to work with and has been so helpful with all my needs. Highly recommend them!

Internet stick/puck battery went kaput. Only bought this stick/puck 14 months ago but we were told that we're on our own because it's "out of warranty". They also don't have a replacement battery. We were there when they opened at 11am and it was almost an hour to find out they can't/won't do anything to help us. Thanks a lot. Maybe it's time to add shop for a better provider.

Nate was really great helping transfer information VERY QUICKLY for me that I had spent hours at a different store trying to do. Thanks Nate!

Excellent service. May switch our service back to Verizon because of the quality of the service. US Cellular in Carroll has the worst customer service in the US.

The representative spent a lot of time listening to my problems and solving them. They were able to fix my old phone and help me select a new one. I was very pleased with their service.

Ask for Dawn! Great customer service. I'll be a customer here from now on. Great staff

We love Jordan at this Verizon! He has been so helpful and patient with us as we switched mobile services. He accommodated any of our needs. We will always request him when we come back for any reason.

Nathan helped me with getting my new phone setup and he was very helpful, it was a good experience!

Nathan was great & fun to work with helping my husband upgrade his old phone! Definitely recommend this Verizon store!