Walgreens, Mason City IA

Their service is respectful I find all throughout. The pharmacy handles kindly to your needs. The people working are sweet. It's a good experience.

Wonderful experience last week with the pharmacy staff! They were more than helpful (and it was very close to their closing time), and I really appreciated all the help they provided as I've heard like most places they have been very short staffed.

Waited in the drive thru line for more than an hour and 30 minutes. Don't come here unless you have a lot of time to wait.

The wait to get any kind of service here is ridiculous. Either your gonna wait in line inside the store or your gonna wait in line through the drive thru. We made a game out of it the last time we had to wait in line.

The pharmacy is a joke and a half! The lines are long and they NEVER answer a phone! I have waited on hold on the phone for 30mins drove to the store waited in the drive thru got to the window and seen the phone laying on the counter. When the lady came to help me I was still on hold (you can hear the phone pick up and be placed back on hold you hear movement and noise then the hold music again) all this to be told my pain meds that I order thru the app needed verbal authorization to be filled.yet nothing tells you that just that it is processing, no phone call from the pharmacy, no email from the app or even an alert from the app. Just processing. I was told it would take 30mins and to come back for them. Yet the other day while waiting to pick up my sons meds I sat in the pick up line over 25 mins while they filled the order for the car ahead of me (I heard them say we can fill it for you if you want to wait (speaker is loud and I have great hearing) meanwhile I am sandwiched in because there is a car behind me by the time I got to the window there were 4 more cars behind me! Walgreens use to be my go to but I am in the market for a new pharmacy!

I picked up 2 prescriptions tonight at about 6: 30 pm. My left arm is in a sling from rotator cuff surgery. Without saying a word about it, the pharmacy tech put my credit card and prescriptions in a bag in such a way that when she slid the tray back out the handles of the plastic bag blew toward me so I could reach it with my right hand. Such service.

My young adult daughter was trying to handle her own business by transferring a prescription in preparation for leaving for college. Unfortunately after being on hold for 20 minutes the person who finally ended up answering the call at this Walgreens pharmacy made her feel absolutely worthless. She was rude, unprofessional and just MEAN to her. My daughter tried to be as nice as possible but the lady just couldn’t handle her position in a professional way. I wonder if this lady would have acted the same had she been dealing with a doctor. Way to go lady! You just set this young adult back quite a bit in her confidence and desire to maneuver this frustrating world on her own. I hope you know you are part of the problem! Why are there still so many negative reviews on this pharmacy/store for the same issues? Geez!

I will never shop here again. There customer service is poor. There is a elderly lady here that gives me strife everytime she is working. They are more expensive as well

Very rude pharmacy tech after waiting in line outside (along with 6 other cars behind me) for an hour. Nobody came to help the people in from then when they did never returned. Then it was my turn and I was VERY rudely chewed out and she refused to talk to me. This has happened three times now. I will NEVER be returning here and have now moved my prescription to a friendly speedier business.

It never fails, long lines in the drive thru and wait times that are unbelievable. It's obvious to everyone that u need more staff. The pharmacy staff u do have are very polite and helpful. Ordering meds online or over the phone seems to always cause issues with "out of stock" medications with a week wait time and constant phone calls to find out current status. Walgreens used to be a great pharmacy, now it just doesn't cut it.

Ordered an item on line pick up after it stated the item was in stock. Went pick it up and found it was not in stock.
A waste of time going there. To many things out of stock.

My mom went to the store and was accused of stealing because she used coupons. When I called to ask the manager I was transferred to a man who said he couldn’t do anything about it if that’s what the other manager said he couldn’t do anything. No apologies nothing

The woman at the photo area was incredibly rude. With an attitude like that, she shouldn't be working with the public. About time she retires.

There have been multiple times where I’ve had relatives make purchases with coupons that are either provided by the company or apps and the employees are not accommodating. Just yesterday my aunt got accused of stealing simply because she was using coupons and was being made to pay in the same transaction as the other individual she was with. Not sure if racial profiling was a factor however this type of behavior by an employee is not acceptable. The manager didn’t do anything about it either. My family will be filing a corporate complaint as this is not the first incident. Going as far as accusing of stealing was also uncalled for.

My mom went in today to make a purchase with coupons and the manager was extremely rude. We have had multiple experiences with employees being rude when it comes to making purchases with coupons even though they are through the Walgreens ap or simple paper coupons.