Walgreens, Clive IA

Do your research on the process of insurance and script-filling people. You will realize everything u say is incorrect and you will feel unreasonable. Every pharmacy staff member puts 100% effort in at this pharmacy. They go above and beyond to give you discount cards on your medication that is not covered by insurance or the insurance company needs to hear from the doctor to cover said drug called a WCB. We are told not to apply discount cards by walgreens, Unless a customer gives us a specific goodRX discount card. Yet our employees still apply them for you and ones that u as a customer have ZERO access to.

Waited in pharmacy drive thru for 40 mins. Happens often. Please retrain/ hire someone who knows how to properly oversee operations and staff your organization, especially in the evenings. I’ll be avoiding this location From now on.

Short time window on a Friday before closing hours. They did a fantastic job handling the rush.

I've been going to this pharmacy for 25+ years and think the staff are amazing! Especially Kenny, he is super fast and great at his Job. I appreciate him and all the staff here!

Walgreens has a chronic problem. If you schedule an appointment for any vaccine prepare to wait about hour after you check in for your appointment. This has happened to my family multiple times. I recommend going to Costco or Hy-Vee if possible.

I left urgent care came here was told 10min in drive threw came inside and told 15 minutes longer and after 20 minutes "I'll get to it when I can" defiantly the reason medicap is my primary pharmacy. Walgreens is so disorganized and they do not care about their customers. Literally in line having pain and hypoglycemic issues and still not done been here 45 minutes and waiting for what they said was 10 minutes. Still have a 35 minute drive home after injury and in urgent care. Very displeased and highly reccomend medicap.

Pharmacy is a joke, cant get a hold of them via phone. Takes forever to get a prescription filled.

Submitted a refill request on Monday which was to be ready on Tuesday morning. I checked the status and it was delayed until Wed morning. I called on Tuesday and was told it was in progress and would be ready soon. Now Wed morning and status is Thursday morning. Walgreens has new system and holds maintenance drugs to be "delivered". As I told pharmacy staff, I am now out of this maintenance drug and will not have it today unless you fill this morning. Refills are usually ready the next day if the same day. If this 4 day wait becomes common, will look for new pharmacy.

Slow and disengaged pharmacy staff. Even when you try your best to be nice they act like you are a burden just by being there. How has this place been able to continue functioning as it is?

Do yourself a favor and switch to Hyvee or the pharmacy in Target where they care about helping people

The pharmacy people are rude. Especially the pharmacist with the glasses and curly hair. If you don't like your job find a new one. So quick to get off the phone and get on his phone. What's so hard about doing your job and just being nice to people?

Worst pharmacy ever. Driving around with a sick baby for 2 hours while they figure out how to fill a prescription.

Do yourself a favor and go up the street to Hy Vee.

Waited in line at the drive through prescription pickup for 1 hour and 15 minutes along with 14 other vehicles. I was one car behind the vehicle at the window and a staff member abruptly put up a sign saying pharmacist not on duty. The staff didn’t provide any details, just said, “We’re closed” to the vehicle at the window. It’s 8: 15 pm on a Saturday night, the pharmacy hours are until 11 pm and my child just got done at urgent care and was prescribed anti-biotics. Walgreens bills insurance one the Rx is sent so the prescription can’t be transferred unless you speak with the pharmacist. Inside the store the store manager can’t get ahold of anyone in the pharmacy section over the radio to have the Rx transferred to a hospital pharmacy. What is going on, am I in a third world country? Thanks for your professionalism, my sick child and I appreciate it.

Not sure why they're offering COVID and flu shots when they clearly don't have to staff to accommodate.