Walgreens, Des Moines IA

I had a prescription sent in at 12: 30pm. It did not get filled until I went through the drive through at 6: 30pm and they grabbed it off the shelves then. I had called throughout the day about when it would be done because I had the most insufferable influenza symptoms and fever and they kept giving me time estimates that were never met. I am a patient person but 6 hours for a prescription to get filled is ridiculous.

Me and my little sister came into the store because we live close and one of the workers tried to kick us out because perversely my little sister had stuff in her pockets and i did bot know and i made her bring the items back and he was being VERY RUDE TO HER MIND YOU SHE IS ONLY 5 SHE DIDNT KNOW AND AFTER THAT I Let her know that wasn’t alright.and she had consequences so i don’t know why her was Being rude.

Seems to be their most popular rating.and clearly they're unconcerned.
I am irritated with the customer service. The cashier scanned my products and when I mentioned the 2nd item was ringing up wrong, the cashier informed me it was because I'm not a rewards member. But I am. (He scanned my card even!) So after the transaction I double checked my receipt and the shelf price. Discovered his error and went in search of a manager. Found her at the register assisting the cashier. So we spoke. She said she needed the items to adjust the price. So I asked her politely to remain there while I ran to retrieve the items from my car. When I returned, only a minute had passed, and she was gone. I was annoyed and told the cashier. He said they had discussed it and he assured her that he could handle the pricing discrepancy. Nevermind I had asked her to remain. If he was indeed capable, why was I required to return items to correct his error?
I did return the items and left without attempting to have the issue corrected. It's obvious they aren't trying to improve their reputation.

Do you understand the privacy HIPAA laws at all? Can you help me without an attitude and call me the correct name and give me my information instead of other people and their information? Figure it out. Hire people that know what they're doing and treat people with respect and courtesy. Get organized and communicate. I dont deal with stupid.

The cashier didn't greet as I walked in, there was absolutely no customer service. When they finally noticed I needed help in photo after leaving the registers unattended they didn't say anything as they set things down. Their camera for passport pictures was broken as well.

I transferred from fleur store because they are so RUDE this store has been so nice and helpful

The staff on the floor, and the pharmacist were all amazing! They went above and beyond to help me find exactly what I needed and they were so kind!

Doctor requested a refill of blood pressure medication I had switched from Walgreens to CVS a year ago. Decided to go back to Walgreens now. Pharmacist argued saying I got a 90 day supply from them in October. I advised him that was wrong because I was with CVS at that time. I was offered 1 dose. Declined because one dose would be useless. Have speak to manager tomorrow.

This location pharmacy has no customer service. And had no timely manner. They need a new staff. After this experience, I will never use this location for any of my family needs.

The cashier up front is not a people person. He threw my drinks in the bag and when I got home I opened them over the sink cause it was shook up. I asked him about a price check and he was irritated. This isn't the first time he's been like this