Walgreens, Des Moines IA

I spent 30 minutes in the drive thru to get my prescription. Unfortunately there was a car behind me so I couldn’t get out.at least 10 minutes per car, as there were only 2 people in front of me the whole time.

I've had one of the employees that got lippy. Also if be tried looI went and loaded my prepaid and same night fraudulent transaction were mad and it's the only place I went. Company said someone's system was ha cked I've tried looking up their main office # but no luck

Stopped in to pick up my FedEx package and while I was waiting, overheard two workers gossiping about someone else right by the register which was completely unprofessional. When someone came to assist me with my package, the lady was very rude and snarky. Also, 3 out of 4 employees that I saw did not wear a mask. Terrible customer service.

Some of these reviewers are sensitive and entitled. The attitude of the service matches the attitude of the neighborhood. If you looking for somewhere to spread your entitlement go to a west Des Moines one. These foos are just doing their jobs and some of y’all weren’t raised right. Work on your patience before working on anybody else.

Workers not wanting to work! If it say you open at 8am open the doors at 8am not 15 min later because you had to smoke! Bot ok!

They always seem very short staffed & service is horrible. I am always in line waiting for ever to pick up my meds.

These professionals are always very busy but they are all awesome and call you by name. It's in a sketchy neighborhood but the service is awesome. Thanks Lee, Amanda and Therese

Horrible pharmacy service, my OB doctor prescribe me some prenatal vitamins, low in iron, cuz it was causing me nausea and vomit and the pharmacist didn't want to give me my refill cuz the ones over the counter were cheaper.no body asked her!

I give them four starts for their cleanliness. However I will not give the fifth because they are not very customer friendly. They should smile more, amd be more inviting.

This is by FAR the absolute WORST pharmacy in Des Moines. It is ridiculously slow and the service is awful. I stopped in on my way home after MAJOR surgery. My prescriptions had been sent over by the hospital. When we got there, they said 10 minutes. Waited for an hour!
Today.i called at 10am for a medication refill with a pick up time of 3pm. Got there at 530pm and stood in line for 15 minutes (the people in the drive.thru clesrly get top priority versus the 5 people standing in line at the counter) and when it was my turn, they said they couldnt fill it until they could contact my insurance. I asked why no one called to tell me this since it was a 3pm pick up. They would no answer me. I got irritated and said i needed the meds for my stomach (due to the surgery) and the pharmacist said he would give me a few pills to last until they could contact my insurance. Stood there for 5 minutes while he kept working without actually helping me and then i walked out. Called a different pharmacy as soon as i was in my car to transfer my prescription.
The service is so slow, there is ZERO customer care, and no actual customer service
If you cant fill it.call and tell the person before they drive over and wait!

The store itself is just fine but the level of service in the pharmacy has gone down hill lately.