Wes Finch Auto Plaza Inc., Grinnell IA

Did a good job with the oil change, but parked my car at the far end of the parking lot.probably didn't notice the handicap tag above the visor.

Great customer service.whoever's done the inspection didnt do a good job. Said windshield was good (had crack in it) interior lights worked (they hadn't since I had the car)

We spent months looking for an SUV to accommodate our family and finally landed on the Jeep Grand Wagoneer. When the exact vehicle we were looking for came up on Wes Finch's website, we made the call expressing interest, even though we are located in Minnesota, and were connected with Lathan. His transparency and excellent communication resulted in a 13 hour travel day to purchase the perfect car! It was a great all around experience and we appreciate all of the time and effort Lathan and his team put into the sale.

Would give a zero if possible. Only one key when they sold me vehicle. Said too bad. Cruise control also doesn’t work. Also said too bad. Poor service.

We are totally impressed we Wes Finch Auto! We had spent the day before we went there in Des Moines and the Grimes area. We found one that day but no one seemed to interested in work with us so we walked away. Went to Wes Finch the next morning and found a truck there, but their first offer just didn’t fit us well. Before we could get out the door there were 3 people come to us and ask what they could do to get it to work. Everyone was so nice and within a short period of time they had worked things out that we not only got the truck but with all the other details that we were needing! I know when it time for a different vehicle for us again Wes Finch will be our first stop! If anyone is looking for something different you should definitely check Wes Finch out!

Great great people, loved that they helped me in a quick and timely manner with a recall. Super kind and friendly!

Lily was my sales person and she was great. My problem is the way they try and pressure you into buying the extended warranty. After he continually asked me why, when I politely and firmly said 3 times I do not want it and no I do not have to tell you why, I got frustrated and had to threaten to leave and go somewhere else before he let it go. I will not be a returning customer.

Did what they were supposed to but. Had a 10 am appointment for an oil change and didn't get out of there till noon. The mechanic put his nasty hands all over the inside of my car and got grease everywhere. Not pleased at all!

Knowledgeable staff made purchasing an auto quick, easy, and hasslefree. I have been searching for a guality vehicle. I am glad I stopped in to check out their inventory.

So extremely thankful for the mechanics getting my car quickly ready when it arrived as I was without from the hail storm totaling my veichle, the detail department getting everything perfect and shiney for my first new car drive off, and Kent for showing me how to use all my gadgets and electronic hook up/functions to use. So extremely thankful for all the behind the scenes of car buying that go above and beyond. Big shout out to the guys for all your hard work and care for my new ride. Your help was so incredibly appreciated in all that you do

Lily is the kind of salesperson you hope for at a dealership - no pressure, all the information you are looking for. While I didn't end up purcahsing at this dealership, Lily's customer service was worthy of a review in and of itself.

I appreciated the tireless effort to get me into a car that I not only could afford but was beyond my expectations.

Bought a jeep there this weekend for my mom. They were courteous and kind, no wiggle room on price though.

Utilized chat function to look at vehicle, requested photos as vehicle was a hail sale, team member stated could not stand behind photos, understandably. Did not hear back after verifying email and requested to let me know when sent as I did not see anything come through. Response, "I am with a guest at the moment"

I am sorry I am at work and cannot talk verbally over the phone, but the chat function should still treat me as a guest, but I thank you for making me feel less than because I was not the one in front of you. Hope you made a sale for the one you lost!

Your dealership must be thriving to give responses like these.

Marlene, you were great taking my call, wish it would have been on better circumstances.

Wes Finch has healed all my past car buying trauma! It was such an easy experience and they were phenomenal to work with. It was such a comfortable atmosphere, and I didn't feel pressured, tricked, or anything you see in other dealerships. Also I cannot recommend working with Lily Kuhns enough! She is so kind and patient, and has continually helped with any issues I have had after I bought the car. 12/10 experience.

Bought a 2020 Cadillac CT5 with 7,500 miles on it. After signing and driving it the hour drive home I noticed it was driving funny. So I called and asked them if they would fix the problem. Told me I was wrong and that it went through a full inspection before being put on the lot. I then asked if they would at least look at the car. But got denied. 4 months later I just spent $1,300 for them to fix the problem. Car doesn’t even have 20k miles. Mechanic told me that he hasn’t seen such a mess with the tires and axles in a car this new. Don’t buy here. They don’t care about the customers and our money.

I was there for 2hr. I thought I was only getting an oil change. Didn't know we were there for a recall installation too. They are great people there.