Western Iowa Networks UScellular Authorized Agent, Carroll IA

Mitchel arrived to our home on time to complete our fiber internet install. He offered good advice on location of the router, and completed this challenging installation quickly. He takes great pride in his work and made certain we were happy with everything upon completion.
Above all else; his kindness is evident as he needed to review for the best location around the house. He is clean, courteous, respectful, and showed good character in all that he did. We offer our highest recommendation.
Rahn & Lori Eischeid

Mitchell was fantastic getting our new home fiber internet set up. He took the time to install the router where I asked, even though the location posed an extra challenge. He made sure we had coverage throughout the house and hooked up the second drop for the outbuilding. Excellent, good, great, wonderful!

Ica has shown amazing care to get our account straightened out and the proper credits applied. She could have given up after one try, but she didn't. She went above and beyond to make us satisfied customers. Ica deserves acknowledgement for her dedicated service.

From Haley taking her time to assure me that there is no better price to Zach taking his time getting me over from Verizon to Shelby putting me into my brand new device I couldn't have asked for anyone better than the three I was able to work with this past week.

Jackie is a delight to work with always goes above and beyond. We need more Jackie’s in this world when it comes to customer service

Shelby was a great help this morning I was able to get a better plan and phone for less money

The client representative was very knowledgeable and professional - quite a refreshing change the usual select this number or elevator music.as a senior citizen (70+) I appreciate these small courtesies' In God We Trust - All Others Pay Cash!

Thanks Zach for being so knowledgeable and helping me make decisions that I know I will be comfortable with!

I was in a desperate space; where a phone service/internet service for me after 28 years became unreliable. My company moved me home to work during Covid a few years ago. Recently, the internet service I had been with; became unreliable twice within 25 days. ***I found the answers unsatisfactory about the remedies to solve the issues. ***I didn't want to make a rash decision; so checked my options. ***Found Western Iowa Networks; and found in a random call and then set an appointment to visit Western Iowa Network. In visiting WIN, I found the associate, Jackie, very helpful and knowledgeable; but her information on what my expectations were reliable. Actually, things worked out in quicker time than I expected. ***Her assistance got me to the next steps of getting new technology to my home and up and running sooner than I expected with reasonable costs monthly. ***I am grateful for the empathy and understanding that while the wi-fi may be used for fun or movies; I need it for my work. ***Appreciate Jackie's understanding and helping me to get what I needed and answering the many questions I had; being available even as the installation was going on; to still answer questions. ****Thank you Jackie and Western Iowa Networks. ****Also, want to thank the techs that came today; and got the installation to the point; that I am up and running. Just waiting for the availability of the crew to get the line underground. However, it was more important to get my connection to work up and running; and that was achieved!

They are extremely helpful and patient for someone who knows nothing about the process. Jackie was SO MUCH better than the other cable company’s representative at understanding my needs!

Jackie McFarland is extremely helpful, and knowledgeable. In this day and age of automated service and over seas representatives it is comforting to know we have some one like her on our side. Thank you Western Iowa Net works and thank you Jackie.

Good experience at Carroll, Iowa store. Husband needed new phone to update to 4G. Associate was very helpful!

Both Jackie and Cierra are truly great representatives for the company. They both addressed my needs and concerns with the upmost respect and concern. Because of that, everything is now taken care of. They are an asset to your company.
Thanks ladies you made my day.

The internet service is amazing. It never goes out. I’ve been using WIN for nearly a year and I’ve never had to restart my router like I’ve always had to with other providers.

The youg lady who helped us was very personable and knowledgeable. Ihave been there twice before and was not treated well my wife and son was previously treated rudely. Iwent out there expecting to switch to another provider. It is nice to know you do hire a few good people.