Windstream Communications, Montezuma IA
| Address | 108 N 4th St, Montezuma, IA, United States | ||||||||||
| Phone | +1 641-623-5654 | ||||||||||
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| Categories | Telecommunications Service Provider | ||||||||||
| Rating | 2.6 5 reviews | ||||||||||
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Windstream Communications reviews
5You’d think for a town of Newtons size they’d have internet that wasn't this slow. Good luck trying to stream a movie. It takes a lot to be worse than Mediacom yet windstream is really trying.
Can u guys pick up routers up at peoples home that they don’t need anymore
Never really had any problems with the internet and recently got a free speed upgrade
It's so-so until you have a problem. Then you can easily spend hours on the phone and not get anywhere. And if you get disconnected, which you probably will, you will have to call back and start all over. Even when you tell them to call you back and they assure you they will.they don't.
It can literally take 2-3 days before someone figures out how to resolve a problem on their end. In this case I am trying to get resolved now they told me our information somehow "bled" over onto another account and we are sharing the same IP address. Took over 2 hours of multiple calls before "it was fixed" and another 2 hours now trying to tell them it isn't fixed. We started calling around 11am, iand it is 3: 30pm now an I am on hold at the start of my 4th or 5th call today with the same problem I had this morning.
They really should be run out of town and let another provider move in. Century Link and many others are so much better I can not understand why we're stuck with WIndstream. Who made THAT decision? They are horrible.
Update: after 6 hours of calls, waiting on hold, and troublshooting WIndstream couldn't figure out the problem and they are currently sending a technician over today to look at it. I decided to try monkeying with things myself and took out the filter for the phone, and it fixed the problem. 6 hours on the phone with numerous people and all the problem was is a bad filer for the phone?
I'm calling Mediacom.
What a horrible company. Too many partners and too many employees that do not know what is going on. I have no idea how they stay in business and are able to figure out day to day operations. 5 hours on the phone trying to figure out a problem. Transferred 30+ times and disconnected 5 times. On hold for 3 hours at least.