A2Z Total Car Care, Raytown MO

Dude pointed a gun at me and shot in the air because my starter went out at McDonald’s shop owner was crazy!

The guy at the shop rude Disrespectful trying to fight me calling the customer telling them I'm stealing his car telling me I'm stupid, can't do my job. He's not gonna put up with it. Mouthing me as a tow truck driver and the Owner of the car very disrespectful would not recommend to anybody that had common sense. WORST SHOP I HAVE EVER BEEN TO! BE SMART DONT GO HERE!

HORRIBLE service. Had my car worked on there and was treated horribly. They were mean and rude and acted like I didn’t know what I was talking about. Never going there again 0/10 would recommend

I would occasionally take my vehicles to A to Z. The experience started off great, I even thought that since the work was great, I would be a returned customer. But after a few more visits the owner Jay seemed to be irritable, rude and very erratic. While discussing the work of the vehicle, he became uptight, and irate. Very bad customer service experience, the last few times I felt like he really didn’t know what he was doing. I was also getting the impression that he be ripping his customers off with irrational prices. I’ve also taken a closer look at his team and surroundings, his team looked like drug addicts he hand plucked off the streets and the auto lot looked like a chop shop with a bunch of abandoned cars. Jays customer service is terrible and quite offensive. Do not recommend.

I booked an appointment for this morning to have my brake rotors resurfaced. The mechanic told me he didn't have time to service my vehicle, quoted me 3 hours for the work and told me to go to another shop if I wanted to wait for the vehicle. Not worth the hassle to get onto the schedule.

Update: the mechanic originally quoted me between 150-200 dollars and between an hour and an hour and a half to do the job over the phone. When I arrived early for my appointment, he treated me as if he didnt even want my business and within 10 minutes was telling me to go to another shop. I was told that instead of resurfacing the rotors as requested, he would rather just replace the rotors, that the rear rotors needed resurfaced and that it would cost almost 400 bucks with a 3 hour wait and no waiting room. Horrible customer service and a tiny, cramped parking lot. Not worth anyone's time or money. Take the advice the owner gave me and just go elsewhere.

Update: Midas was able to resurface all 4 of my rotors, without replacing anything, for just the cost of labor and that completely resolved my complaint! This guy is a ripoff artist. Stay far away from A2Z Auto!

000 stars This shop is a no good shop please do not take you car or truck here the 2 guys that work there are crooks and liars! My truck was running better when I dropped it off. If there is anyone that had a bad experience here at a to z please contact me because a shop like this should not be in business I will do what I can to shut them down I'm starting with the better business bureau and I have an attorney! Please contact me if you have been belittled, yelled at, cussed at, threatened etc. I told Jay I'd pay now and I want my truck now and he would not give me my truck had an excuse I can't let your truck leave until he fixes it. This jay is a talker he makes you feel all warm and fuzzy inside but really he's a bad business man! Please do not go here!

I have a 2001 Mercedes SLK230. Jay fixed it in an hour.
Great service and knowledge.

Customer service is horrible Literally risked driving my car up there after I had already told him the problem for him to call me the next day saying they can’t do that there then wanted to argue and curse at me about it

Jay is by far the best mechanic I’ve ever had. He’s clear and concise when letting you know what’s going on with you vehicle and sets a perfect game plan with you! His team is very professional as well, definitely recommend his as your mechanic!

Great service, great staff! I have taken my vehicle to Jay twice, once for a complete overhaul and then getting some holes plugged in my tires, and both times Jay was able to get to get my vehicle in his shop and get everything fixed like new. I will always bring my vehicle here for future upkeep. The service can't be beat!

Honest, fair, gave me educational insight in my problem & got my work done quickly. Highly recommend!

Jay is so knowledgeable when it comes to your vehicle he goes into detail about any issues and his turn around is great, there is a review about him treating women badly, that is further from the truth. I am a women and I have had multiple interactions with Jay and he treats me with the up most respect don't let that review scare you from getting your car serviced by one of the most honest and reasonable auto repair shops around. I will never take my vehicles anywhere else.

Jay serviced my brakes a bit ago and I was recently reminded of how awesome my experience was at A2Z when I recently recommended him to a friend! I was recommended to Jay by a coworker and he absolutely exceeded my expectations. His pricing was incredibly fair, he was very thorough when explaining my options and his timing was quick and accurate to how long he said the repair would take. I felt completely comfortable and never once felt like I would be pushed to pay for something that wasn’t necessary. I would absolutely head back over to Jay for any of my future auto needs (and to see Turbo!) and will continue to recommend him to others. Thanks Jay!