Advanced Urologic Associates, Independence MO

This business is HORRIBLE! Had an appointment here yesterday with Dr. Elizabeth A Piontek, MD. The day before I called the office to reschedule because they hadn't been able to get me in for a required x-ray prior to the appointment. Mackenzie handled my call and told me not to worry that they'd be able to do the x-ray and see me. She provided the address to the office and even nearby landmarks to look for to ensure I was at the correct place. Stay tuned here y'all. I get to the appointment and the lady at the front desk informs me I'm at the wrong office. She calls the office location of Dr. Elizabeth A Piontek, MD to inform them of the mistake that had been made. Even though I had 30 minutes before the appointment and would've arrived on time still Dr. Elizabeth A Piontek, MD refused to see me stating she needed to be in surgery. Are you kidding me? !? So how were you going to see me if the mistake hadn't been made and I'd arrived at the correct office and on time. They did nothing to work with me. So.you wasted my time (a non-renewable resource), my gas (as high as gas prices are right now) AND didn't work with me AT ALL when your offices made the error. Ridiculous and POOR patient experience. I will say the lady at the front desk apologized and was clearly embarrassed but had the audacity to ask me if I wanted to reschedule. HELL NO! Not after all this debauchery and confusion. If you can't even get the first appointment correct I shudder to think about the care you provide. What they can do is offer me a gift card or reimbursement for my gas and wasted time. Steer clear of this place and Dr. Elizabeth A Piontek, MD. I'll be contacting my primary care doctor to be referred elsewhere. You're welcome!