Affordable Towing, Springfield MO

Was told it would take an hour and waited 3 hours and nobody would pick up their phones so I got a different company

Do NOT and I repeat Do NOT use this company. I have literally waited over 2 hours and each time my roadside service provider calls them, we are told it will be another 30 to 45 minutes. I asked for their service call to be canceled because their customer service sucks! I am being towed less than 10 miles and they were literally getting paid for a minimal job! Never again. Lesson learned! A tire that was nearly flat is why I couldn’t drive on it.

If I could give a 0 I definitely would! The tow truck driver was VERY inexperienced, yes he is a new driver but for what happened he should have called someone else to come help him!
He put my husband's car on the L arm of the tow truck instead of putting it on the flat bed, biggest mistake ever! Our driveway has a dip in it when pulling out and he high centered our car which ended up breaking the tow strap in half and dropped our car and pulled it several feet down the driveway! He then had the nerve to ask my husband if he was mad and my husband couldn't even say anything because of how shocked he was. The driver then proceeded to BACK UP out of on coming traffic with our car at a 45 degree tilt, whole passenger side was completely off the ground.he then hooks up to winch it up the flat bed and the hook rips off the underside! Absolutely WORST experience ever! Next time I will call someone else and send receipt to my insurance. Don't waist your time with this company!

Bryan with Joplin was the 2nd towing person to come out today. The first towing company would not tow my car because it was too difficult to get the car in “neutral” and out of the driveway. Bryan was a Pro! Not only did he get the job done; his great attitude at the end of the day made a stressful situation much easier. Thank you, Affordable Towing! Highly Recommended.

If you call them, they will just hang up on you. Like every other towing, it's most important to get as much money as they can

Alan was great. Very friendly and helpful. Communication with the main company itself was not the best, but it is a Sunday and it was made worth it by Alan’s kindness.

Dennis has always been my friend since day one when I needed help with my cars the boys that drive the trucks are always helpful to me and I love them to death I don't care what anyone says about them they are family to me and have always been there for me and dennis is like a dad to me

Worked with Cody at Affordable twice now, been impressed both times with work ethic and ability to get difficult jobs done.

Alan was awsome, he stayed in contact several times informing me of his progress to get to me. He called once the tow was set up to let me know he had 1 in front of me, called when there was a delay with that truck, then messaged me to let me know he was on his way. Very knowledgeable and easy going.

The driver who assisted us, Alan, was knowledgeable, professional and a great help to my wife and I during a difficult experience. We were very happy with the service.

Just found out that affordable towing sold my contract without my approval and without permission from me.

The car went back yesterday because it wasn’t a good car put over 1,500 in the car since getting it last Aug 2022. They said when we bought it had a new motor and transmission that was a lie. Would have been better if they didn’t do people dirty. Will be filing several complaints with the attorney general and FTC and BBB. Now we are stuck with paying a car loan on a car we don’t have. The tow truck driver tore up our yard nice girl’s in the office they do try their best for people.

Unfortunately the owner and his past run ins with the law recently will not go over well in court.

Prompt, professional, and courteous service. Chuck went out of his way to make the experience as stress-free as possible. Would highly recommend
Affordable Towing!

I didn't use them had called for price check but Affordable Towing wasn't as affordable as they advertised just the opposite they were the highest estimate I had received by 15 dollars so I said thanks but no Affordable that was funny 85 bucks to go 4.1 miles on the same street.

Answered promptly. Helpful! When the tech arrived he was helpful and courteous. Communicated well. Highly recommend!

Alan was pretty good at his job, we had Nice conversation he is a very wise man
thanks again keep on the great work

Do not use them if you are in a semi. Possibly the worst towing experience I've ever had in my life. I've been driving a semi for 7 years. To start the tow operator arrived on scene after 3 hours, he arrived with a passenger already in his passenger seat of a two-seater truck after being told that I was out there. I'm glad I was at a truck stop because the tow literally took longer than about 7 hours just to go 30 miles back to Springfield Missouri, I was broken down in Conway. In his two-seater semi he told me I could sit in the middle of a manual truck with no AC. There was no seat to sit on. Extremely unprofessional operation. The tow operator, arrived on scene without the right equipment to even lift the vehicle in the air. We had to wait for those parts, he then had only hand tools and not an impact so he couldn't get the drive shaft bolts off. He snapped several tools trying to do so. He said he rounded off one of the bolts so instead of doing that he would take the hub axle out, he didn't have the right socket or an impact so we had to wait on that. After getting an impact sent out to him they still didn't have the correct socket. After countless hours in the scorching heat, and countless apologies, he was still adamant that I could sit in the middle of a two-seater semi. They arranged another tow truck to give me a ride, but that was after haggling back and forth. The other toe operator seemed very inconvenienced by the fact that I needed a ride. He wanted me to ride with him on other tow jobs, and not directly back to my terminal. He was on the phone with dispatch saying I guess I'll cancel all my work, and take money out of my pocket to give this guy a ride. My question is why did the main tow operator have a passenger knowing that I was on the scene and that I needed a ride? Why try and throw the guilt card on me? I was patient and kind and courteous and I got nonsense in return. If I ever see this company again It will be too soon. The vehicle was towed but, I lost a days pay in the process.

Alan towed our RV in Branson with all the hills. He went above and beyond to help us. He did a fantastic job. He paid attention to details and was so kind. Big shout out to Alan. Thank you.