Anjani Janak Urban, MD, Eureka MO

I would not recommend this office, I called to make an appointment at 10am on a Friday I was told they had no appointments to check for strep throat, and advised I instead go to urgent care. There is no point in having a primary care physician if you can’t get into see them when you need it. I will be finding a new doctor. This is the second time Dr. Urban and her office have let me down.

I love Dr. Urban, she's wonderful & really takes the time to listen to your issues. She was very helpful to me when I was diagnosed with COVID and had medication sent immediately for me and she touched base twice to make sure I was doing ok. I love the office staff as well.

Beware: In April I called Mercy Clinic Family Medicine - Legends Parkway to make appointments for my three children. I was told it would take months to get in, but I was OK with that. My youngest was seen on August 11. My other two were scheduled to be seen on August 17th. We showed up at the appointment only to be told that Dr. Urban was away for a family emergency. We were rescheduled for September 13th. On September 12th, we received a call that our appointments had to be rescheduled because Dr. Urban is out on a family emergency. I asked about it since this is the second time that excuse was given, and the receptionist said that Dr. Urban had not returned from her family emergency a month ago. She told me that the next available appointment is in November. I asked her to schedule us with a different doctor sooner in the Mercy system within ten miles, but she had no suggestions and was unable to offer me an appointment in their system. I don't understand why as I have not been rude or impatient to my knowledge. As a small business owner, I have learned something about customer service, and this is not it!

After today I will never go back I have had several problems with them and today I sat there for a hour. Then I ask when they were going to see my they told me the dr was not there. I am done.

I love Dr Anjani Urban MD she has literally discovered and helped diagnose my heart conditions such as Afib/Long QT just by paying close attention to my medical needs and referred me too the correct cardiologists. She actually listens to all my needs has and excellent bedside manner and I wouldn't trust any other Dr with my Healthcare needs. She is the best she also sees my kids and they love her too. I was recently hospitalized and didn't know she knew I was even in there but as soon as I was released she already had me prescheduled for a video appointment to see her for a follow up the next day. She is amazing.

Getting medication refills on time is literally like pulling teeth from a rabid raccoon covered in motor oil with 6 extra hands. I dread having to get refills on scripts every month because it’s such an exhausting and frustrating ordeal. The excuses I’m given are “well Dr. Urban is really busy and she’s trying her best” or “she’ll get to it when she can. ” My husband runs out of his meds almost every single month and then has to go without meds for days at a time until someone can get Dr. Urban to sign a script. Guess I’m grateful it’s not life saving insulin or heart medication because then I’d have a dead husband. Every time I call I’m treated by everyone (except one receptionist) like I’m the one inconveniencing them. I’m so beyond done with this office. Dr. Urban cannot adequately care for the patients she has. She needs to give the patients she cannot care for referrals to new primary care physicians and step back. But instead she doesn’t do anything about it and makes my husband’s life unnecessarily difficult which is infuriating. It’s beyond ridiculous; it’s wrong. If you need your medication refills done on time and reliably every month, pick any other doctor.