Anytime Fitness, Olivette MO

My son (high schooler) used this gym over the holiday break, while we were in town and had the best experience! The staff was great and very nice. They even saved him money, by allowing him to do a 30 day pass instead of the day rate, which was less expensive for him. We will definitely be using this gym when we are in town, which is a few times each year. Thanks to the staff and to Anytime! Joe

Megan and her team at literally the best. I’ve been in planets and any times all over the US. Anytime is no planet fitness. Smaller gyms with 24 hour access and tons of accessible help, training tips. Megan’s and her team take that to the next level. Get to know them, and your fitness journey will soar without pressure or feeling like you have to fight for equipment.

*I’ve exceeded review’s character limit, so please see my partner April Kim’s review for the previous half of this review.

Review Part 2:

Once we were able to sit down with the manager face-to-face once again, we were told that we had missed the aforementioned “cancellation window”, despite having marked the given date in our calendar. Very frustrating, but alright, maybe there was a miscommunication. However, due to that, we apparently had to pay another full month, and a “Club Enhancement Total”. We wanted to be done and have some peace of mind at this point, so we bit the bullet and paid what was stipulated. We also triple checked, and confirmed that as soon as this last payment went out, we would NOT be charged any further. A verbal confirmation was given, we signed and got copies of the “Membership Change Form”, which we thought was our “Cancellation Form”, and went on our way. (It wasn’t - it was a “Cancellation Submission Form”, and, as we later found out, was never submitted to corporate at all.)

Recently, we’ve had the pleasure of finding that we have been billed for a full month’s membership, after our signed agreement’s cancellation date. So, since we were tired of being milked for all our worth at this point, we reached out to the Olivette branch location once again, via their Google number, of which went to a “Cannot be completed as dialed”. We tried also calling the number they provided upon signup, to which had no dial tone. So, we called the corporate company that manages Anytime Fitness, to which getting to a representative was tedious. Once we finally got ahold of someone, we explained our situation, and the representative said that she could see that we had paid a cancellation fee, but that the actual “Cancellation Application” was “never submitted” by the location.

So, the corporate representative said that she “manually canceled” our membership, and that she can’t issue us the refund, so we’d have to contact the local branch, this branch, to get our refund, of which should have never gone through in the first place due to their untentional or intentional negligence. We told her that we couldn’t get a hold of them, and we asked if she could provide a phone number different from the unworking Google Phone Number. She provided the same number, that we should have checked, but didn’t, and so, realizing it was the same number that didn't work, tried calling corporate again to ask for a different phone number. We were promptly hung up on. It’s now conveniently going to the same “Call cannot be completed as dialed” when we call that exact same corporate number. We will be blocking future payments.

For future potential members, please reconsider signing up for this gym if you ever plan on canceling in the future. You can find way more affordable memberships elsewhere, with much better and more ethical business practices, and way less hassle should you decide to leave if your situation changes. It’s very clear this company’s motivator is to “squeeze profits” out of their customers, which is a real shame, cause they’d be a great pick otherwise. My advice for the company to improve is to be more transparent and available with their clientele, as they're the reason you have a business in the first place. Needless to say, I won't be returning.

Review Part 1:

I'm writing this review of my experience at this location and for anyone local considering signing up here or to Anytime Fitness in general. A note - I don’t take any personal issue with the employees, just the company’s policies and handling of when you decide to cancel your membership.

My partner and I initially signed up at this gym because of proximity. The location was a lot smaller than we were used to, and had less equipment than other gyms (like CF), but we really only needed to use their basic weightlifting and cardio machines, so we decided it was a good fit. The staff were friendly, available, and attentive upon signup, and the process was a breeze. We signed up for a two-year contract, which they are very, VERY firm on. Read their terms carefully on initial signup, as there is a lot in fine print that I regret not going in knowing.

So, for about two years we happily frequented the location. The machines were well maintained and cleaned (there’s always a sanitation bottle within reach), and the gym was never very crowded even during high-traffic times (not a lot of waiting for machines). Occasionally there would be an overly loud weight-lifter or a broken machine, but all-in-all we’d had a good experience, until it came time to cancel, which is such a shame, because otherwise I would have given them 5-stars.

When it came close to the end of our 2-year contract, our life situation had changed. We were moving, and couldn’t justify spending an almost-seventy-dollars-a-month on a gym membership, despite how much we liked it. So, we reached out during-hours via their contact phone-number provided to us upon signup (not their Google Phone number) and asked if we could cancel over-the-phone.

The employee said that we could only cancel in-person, to which we told them we would come in to do so. We came in and found a different employee than whom we spoke with over-the-phone, and told her we were directed to come in-person to cancel. She said that their manager would actually have to be the one to do so, but that her manager was out of office at the time. We couldn’t spare more time that day, so we came in on a different day.

We met up with the manager and she said that we couldn’t begin our cancellation until a “specific window of time” before the monthly payment would go out, and that if we canceled now, before our 2-year contract ended, that we’d have to pay the rest of the 2 months we had left on the contract & an early cancellation fee. We were a bit frustrated at this point at the amount of barriers in place to dissuade us, but we patiently waited out our contract, and paid our last two months in-full until the time came to finally start the in-person cancellation process.

*I’ve exceeded review’s character limit, so please see my partner Yuhyun Kim’s review for the second half of this review.

Refuses to cancel membership. Made me transfer to another location and send them certified mail. Once the transfer went through, my cancellation letter was moot and they refuse to do anything about it. Cheap for a reason.

I used to like working out at this gym, until I had to cancel my membership.
I signed up for twice week group training, which costed $150 per month. When I acquired my membership in February 2023, the manager told me that I would not have problem canceling, since I was moving to another state. In April 2023, I requested to cancel my membership by May 16th, because I am relocating to another state. The manager told me that he was canceling but apparently he gave me a new agreement to sign. Since February 2023 to May 2023 this gym had 3 different managers. The new Manager Kimberly is requesting 2 proves that I am moving. I provided my job offer letter and she refused to accept it. Saying that I did not move yet.
I do not recommend this gym just for the difficult to cancel the membership!

No water bottle filling station, and only one power rack, but it was clean and the equipment seemed in good condition. Both of those are important enough that I’d rather drive the few extra minutes to Crestwood in future rather than stop here.