Ashley, O'Fallon MO

Spent almost 11k on a mattress and base. The delivery drivers were rude and made me uncomfortable. They also delivered my bed damaged. My mattress and base are both damaged. I got hung up on by Ashley customer support over the phone. It’s impossible to get in contact with anybody from the store. The person I got connected to didn’t speak English. Once I chatted with somebody online he told me it’s not Ashley’s problem my bed is defective I need to reach out to tempurpedic. He said there’s no return policy once it’s in my home despite me being told before I purchased at the Ashley store I had 72 hours this has been the worst experience of my life and I’m not exaggerating

James was amazing & helped us find exactly what we were looking for! Excited for our kitchen table set & mattress to arrive!

Our sales rep Jeremy Mahoney was very knowledgeable & helpful. He treated us with respect & answered all our questions.

Very disappointed in selection options. Store only Carries top end options. We found a lot we liked online for lower prices and the store doesn’t honor those prices. To buy online furniture from them the price is about 25% higher. First sales woman we had Wednesday night was disinterested in helping us. The young lady we had Thursday night was incredible.

We called at the last minute because we were in the area. The friendly associate filled our order and brought it out to our car. No hassle.

Brittney was so helpful and patient with me when I was choosing a couch for my home! Thank you so much!

Excellent service. Our salesman was very helpful and knowledgeable about the product and the sales process.

We purchased a new dining table that we love; however buyer beware. We used the table one time to add the leaf. Upon taking the leaf out, we were not able to fully close the table. We attempted to open the table back up so we could have a functional table while we waited on a response from Ashley on what to do and now the table will not fully open to put the leaf back in. The track appears off track/warped/jammed.

The table was delivered on Tuesday, June 20th and we found out about this issue one week later on June 27th.

We did not receive a phone call back from the store after leaving a message and the O’Fallon store didn’t respond to any calls the last 1.5 hours they were open on the evening of the 27th. I emailed the person who kept me informed of the delivery and finally received an email response from her, saying she put in a work ticket. I did make contact with the sales person who sold us the table and was informed that we wouldn’t hear back for most likely 72 hours from the service center. I reached out via email for a status update and received texts prior to the 72 hours because it’s not acceptable to have to wait 3 days when we were sold a damaged/defective item.

After texting with the service center I am less than impressed. The one star is simply for Nate, who was great to work with and got us our furniture quickly.

It’s not acceptable to quote “policies” as a good reason to not immediately replace a table that was sold damaged/defective that we’ve only had for one week.

Keep in mind, if you purchase a table with a leaf make sure you put the leaf in and take it out and that the table fully closes before you sign and the delivery driver leaves. We were told we should have inspected for damages; lesson learned that means we need to also inspect for full functionality.

I’m disappointed that we have to wait an additional 7-10 days for parts to arrive to possibly repair a table that is already fully paid for instead of having something new that was made correctly and inspected properly for good quality. As of now, this experience will cause us to look elsewhere for our additional furniture needs.

I do want to add that we also purchase a couch that is worth 5 stars and an oversized ottoman that we are very happy with. The only downside to the ottoman was it was delivered with the wrong legs and we had to wait several days for those to be ordered and haven’t been delivered.

Mr Booth was the perfect blend of professional but very personable

Great product knowledge- handled every objection

He is a great brand ambassador for Ashley

In a digital world that is very impersonal - his service was just the opposite very personal and appreciated… very rare in todays world

Great products showcase at this location call Mr Booth if you are in the Market

Mr Dennis was very knowledgeable and was able to answer all of our questions. He didn’t pressure us or rush us into a decision. Over all it was a great experience!

Joe so incredible! He let us peruse at our leisure like we wanted to and when we had questions he was right there!

Chris at Ashley’s was very personable and fun to work with. He explained everything clearly and thoroughly. He was knowledgeable about options for us and took the time to show us everything we wanted to see.

I had a good experience. I would definitely recommend asking for Mackenzie, she was great!

Hwy K was the store we where we found a wonderful sales person - Angelo - who was patient & knowledgeable! We found what we were looking amongst the great inventory & it was delivered two weeks later (it was late because there were computer issues apparently). One delivery person was great (white gloves, courteous & hard working) the other - nope. Overall, a very good experience!

We will NEVER shop here again! May 2022, upon moving into our new build we purchased nearly $12,000 worth of furniture from this location. I had been communicating with an associate for at least a week, and had almost everything picked out except a mattress. We spent nearly 3 hours in the store on May 28,2022, finalizing our purchases. We were told the ENTIRE visit by our associate, that we would receive 36 months 0% interest. After paying nearly $3000 up front, my husband and I took them up on the financing. Upon reviewing my recent statement, I noticed I was being charged $80 a month in interest. Upon investigating this thorough Synchrony Bank (who Ashley uses for financing) and the store manager, it was found that our associate only financed the mattress (roughly $3600) for 36 months no interest and the rest for 6 months no interest. After speaking to the store manager, he spoke with the DM to which he said there’s nothing they can do! I have reached out via email to two directors of guest relations two weeks ago, with no response to date!

Upon talking of our situation with a random stranger (Lowes ASM), she had the exact same thing happen to her at this same location with zero results!

Please AVOID this location and ANY Ashley Furniture Store!

We had great service, and a wonderful sales person. Ended up buying a new bedroom suit and mattress! Very pleased. Danielle was very helpful!

Sales person, and store manager went above and beyond with our first purchase experience at Ashley's. Couldn't have asked for more. Thank you.

I did not notice when placing the order in the store that it was incorrect. I had to refuse delivery and now waiting for store to contact me. That was 3 hours ago and nothing yet. It does not help that the store phones are down and mot able to call except on a cell phone with the store.