AT&T Store, Ellisville MO

Representative left for lunch break while downloading our data to a new phone. Told us we would get $700 for 8 iPhone and we rec'd $95. Poor customer service and inaccurate information. Won't be back to that store

Do your self a favor and don’t go here. Customer service is disgusting and non-existent. Especially the employee named OZ. He’s a scumbag and will tell you there’s nothing they can do for you.

I have been with ATT for 20 years, so.this experience was completely unexpected. I went in to the store in Ellisville for a phone upgrade and the salesman was the incredibly creepy “car salesman”. I just wanted to buy a phone, but if I didn’t want to be on a payment plan he wouldn’t talk to me. He told me to just order one online. What? I wanted to pay for my phone without payments and he wouldn’t wait on me. Do NOT trust these people. There must only be incentives if they rope you into some over priced monthly program. DO NOT Trust these people.

Zach was just awesome! Professional and had all the information that I needed. He was very knowledgeable on all products and was very courteous! Highly recommend Zach for all your communication needs.

I had very poor experience. I have bought a Pinephone recently and wanted some help figuring out why network access is not working. The person at store gave me long lecture that I need to "program" the phone without even hearing about my problem. He even said thank you, you can go. I never had such bad experience with AT&T before. The call center people still sound reasonable even though they have not been able to resolve the issue yet.

Went in to solve a problem that was cause by using the online site. They said they could not help me but could not directed me to where I could get the help but to call AT&T again. I ask for the the guys card to say who help me and said I might inform BBB about the lack of help. Where all the sales guy proceed to throw there business cards at me and say put me in the report. I feel very disappoint that the manager could not help me when I ask for him first. Really wish I was not taken for $750 on a new phone when my phone was paid off.

Damien was very helpful! Fixed my phone very quickly, was super polite, and I will definitely keep going to this store.

This is the worst AT&T store that I have ever been to. They won't follow company instructions, and when you try to talk to them about it, they become belligerent, and when you get mad, they lie, try to become threatening and laugh at you. Because of two of the people there, the whole store cannot be trusted. Avoid this store at all costs.

Eli helped out so much. We got in and out so fast and I was very happy that I didn’t have to spend my whole day with getting a new phone. Everyone is friendly and got us a discount because of having family in the healthcare business. 100/10 service.

Other AT&T stores are closer to where I live, however I choose to return to the Ellisville store because of the excellent service. Most recently, Chris extended this positive record. Chris was knowledgeable, kind, professional and extremely helpful. There was no pressure involved. Thank you, Chris!

Never use this corporate location. High pressure sales and will lie and tell you anything for a sale. The manager and asst manager were absolutely rude and refused to correct all the mistakes they made. This has been reported to the district manager. Use the store on Clarkson. For best service!

Updated phone store member looked at phone and said it was eligible for trade in. Took phone back after removing photos off it. Another store member looked at it for actual trade in said it was not eligible do to Crack. Talk about bait and switch. I would not go to this store.

Absolutely AWFUL! I had intentions of having a few questions answered about my wireless bill and what I got instead was a lazy customer service rep who didn’t even bother to look up my account or help me trouble shoot any of my problems. The only viable piece of information he provided was steps to cancel my service, at least he did something right lol.

Feeling somewhat annoyed I drove a few miles down to the Manchester store where I was met by a very helpful individual who took a few minutes to look up my account and help me understand what was going on and the steps I needed to take to resolve the issues. So if your looking for customer service don’t bother with the Ellisville store go directly to the on in Manchester you will actually be treated with respect!

Very bad experience.they have installed my mobile screen protector wrongly and made me to visit multiple times and didn't even apologize for the mistake. The issue still not resolved.

Purchased an iPhone SE with my 87 yo mother in law. She was switching from an old flip phone. The sales person stated and I quote “if you by an iPhone you are on your own I can’t help you set it up”. Needless to say the phone would not function properly. We took the phone to a different ATT store where the problem was resolved snd we were told this store never set the phone up properly.

GO TO THE STORE IN EUREKA, AVOID THIS STORE! Rude, incompetent with no desire to help.

At&t is horrible! I have spent 5 hours hours trying to talk to someone about a bill that shouldn't have been there in the first place!

Bought an S20 here from Oz, receipt even said so. Once I bought a case off amazon for the S20
that didn’t fit, I realized they gave me the wrong phone. When I tried calling the store “Your call can not be completed at this time”. I then had to go to 3 other att stores multiple times to try to simply get the correct phone that I paid for on the receipt. I also tried to just keep the phone they gave me but they were going to charge double the price on the phone bill. Then due to their policies it was a headache and eventually was forced to pay a restocking fee, didn’t get the right color phone, or memory space.

Eli was awesome. Went to upgrade our iPhone and he was incredibly helpful with pricing, phone information, etc. Thanks for the help!