Authorized Appliance, St. Louis MO

Authorized sent me 4 Jen Air appliances totaling over $15k and 2 did not work, Never turned on. Refusing to take back and replace. Their response to not replacing them is “these are too expensive to treat like a Walmart toaster”. Apparently new owners. Stay away from them…far away

I've installed for them and also bought appliances from them. Everyone that I have dealt with knows the issues we have as installers and consumers.

Disappointing experience. We ordered a Sub Zero refrigerator in early September 2021 and were told it would be available late March early April 2022. No one from Authorized Appliance has ever contacted us—we have to initiate contact to find out that delivery is delayed and just learned the refrigerator delivery is now pushed back until mid-September so it will be over one year before we get it if then. Would have thought Authorized Appliance would have reached out to us especially since they took a large deposit. Paid a little more for the refrigerator than from another vendor, thinking they were a better dealer so Sub Zero would want to fill their orders more rapidly but guess that is not the case.

I was initially impressed by the services and value provided by purchasing appliances through Authorized Appliances instead of a big box store but I can no longer recommend them after the last 6 months of dealing with them. Full story below but to summarize, don’t expect any communication, especially about delivery delays, even when specifically asked and expect to be lied to to generate an additional sale.

I purchased a gas cooktop and wall oven in October with plenty of time for expected delays for our spring kitchen renovation. We ordered on our first visit to the show room because the cooktop had a long lead time but the oven showed to be in stock with only a couple of weeks delivery estimate. We confirmed with our sales contact (Cindy) that items that became available would go to the local warehouse, we would be notified they were received and then we could schedule for delivery on our schedule (even if it was a couple months out) and our warranty timeframe would start upon delivery and installation to our home, not the warehouse. So far, so good. We were only worried about our appliances arriving too early at that point but had the right answers to our concerns to make the purchase.

Fast forward 4 months, I hadn’t heard any updates from Cindy but I reached out to confirm we were still on track, she responded positively that we were but she needed to confirm the wall oven delivery date and she would get back to me that day. In the same email, she pushed a sales event on me and started pushing vent hoods to purchase. She never got back about the wall oven delivery but (naively), I thought no news was good news since she knew the timeline we were operating under and for all I knew, it was sitting in the warehouse waiting for us. Then, 5 months after order, we get a call that our cooktop is in and their warehouse is “filled to the brim” so they can’t hold it for us, force us to accept delivery right away and leave us to coordinate (paid for) installation down the line. The same happens for delivery of the subsequently purchased vent hood. At this point, we’re mildly frustrated but fine.

Now, 6 months after ordering, I send an email to Cindy asking for an update on the wall oven. After not hearing a response, I call her number and it’s disconnected, she no longer works at authorized appliance. I call the main number and Mary Beth tells me that those wall ovens are impossible to get, she has no idea why I was ever told they were in stock and we would be lucky to see a late July delivery. We can get our money back but we just wasted 6 months and now will have a finished kitchen without a major appliance. Nothing but a verbal apology and some supply chain excuses to show for it. If ANY of this was communicated I would be more understanding but the whole process has proven to be unsuccessful, buyer beware

Went in and worked with Dan. He was helpful and knowledgeable, and my wife and I left feeling confident with our choices for our remodel. Would recommend him to anyone.

I've been to several appliance stores and showrooms and this was the first one where the salesperson was knowledgeable about the differences in brands, specs, and features. They answered all of our questions and more.

Fantastic way to find all your appliances in one place. Jane worked hard to ensure you get what you need! You won't go wrong here!

I think this place is out of business. We've been calling for a couple of weeks, leaving messages and never get a call back.

Edit and response to AA: Got a call back within the hour from Mary Beth. We have been leaving messages at the general number, so I don't know if the call back was a response to my VMs or this review. She explained that they have been inundated with calls and are way behind. Adjusted my rating to three stars. I should mention, we have purchased from AA before and were very satisfied.

I have nothing but the highest praise for Authorized Appliance. But, let me tell of my experience so that you understand this is no causal endorsement.

We have an older kitchen.remodeling and appliances back in the 80's. After repeated repairs, we finally decided we had to replace 3 of our appliances. The problem, we faced is that we did not want to remodel and create new spaces for these appliances. They had to fit in the spaces that the older appliances occupied. We tried looking on line, all of the box stores, and came away realizing we could not do this on our own.

We then were given the name of Authorized Appliance. And, from that, we started an email dialogue with Tyler, Account Manger, where he helped us work through the particular makes and models, that would work for us. We never visit their site, never meet Tyler, and never saw the physical appliances we purchased. (With all of this Covid-19 situation upon us, we did not want to run around visiting places).

And, then, yesterday, Mike and Adam, came, delivered and installed the the Double Oven. And, they were amazing. They fitted the new oven in the spot where the old one was located. We were fearful that it would have to be jury-rigged to make it fit. But, they got it fitted perfectly. And, they, cleaned everything. When, it was all over, you would have thought the original remodeling would have been designed for that particular oven.

Again, I can not say enough to express how pleased with Authorized Appliance.

I had been looking for a dual fuel range for a year and finally found exactly what I wanted! I loved the show room from the moment I stepped through the door. Friendly staff and an amazing selection. I am very happy with my purchase and will recommend the store to everyone I know!

We recently had a problem with our new microwave break. While waiting for our scheduled repair date to arrive, we were distressed at not having a functioning appliance. We worked with Dan who remained patient and went above and beyond to be sure we were well taken care of. Thank you Dan!

We send all of our clients to Authorized. Dan is amazing to work with and our clients absolutely love him! Authorized can work with every budget and Dan is extremely knowledgeable and helpful. Thank you for making our jobs easier:)

Once again got great advice on my appliance needs from Dan at Authorized Appliance. Thanks For answering all our questions and for making these decisions easy on us. Looking forward to working with you further!

They are much more informative on appliances than the big box stores. You get individual service and not as crowded.

Dan Harverstick was a huge help with my latest kitchen remodel. Every time I needed something or had a question he was there to help! Very professional and detailed young man! Loved the show room also!

Authorized is wonderful! I work with Dan at least monthly if not more often with my interior design clients. I trust him to treat my clients as his own. He is knowledgeable about all of the brands they carry as well as the brands they choose not to. He is respectful of varying budgets and always makes sure to find the products that best fit their needs. I recommend Dan to anyone needing help with their appliances!