Avis Car Rental, Grandview MO

Took money off my card and everything just to find out I couldn’t get the car. So that was pretty frustrating and a waste of my time. So now have to wait two weeks to get the money back on my card

Vehicle is in shop. Rental confirmed via online. Took Lyft 20 miles to pick up only to find out I can't rent because I'm using a debit card and don't have a major credit card as a 3rd piece of verification. Now stranded 20+ miles from home and out 2 ride share fees all for nothing. Guy at counter was rude and unapologetic. Would not recommend.

They didn't have the car we reserved, after calling 20 hours before to confirm. They did upgrade us at no cost, but the entries experience was less than ideal. But better than the nightmare it is to deal with Mentor Prize these days.

Great price, great customer service and great vehicles. I rented for 3 days going to st louis and price was great. (:

Rented a car from this location and the service was outstanding. The associate, Sharif, was courteous, helpful, and put me in a vehicle that was perfect for my trip. The car was super clean, the time spent at the counter was minimal, and the experience was one for the books. Abdi checked my vehicle at the time of return and again, was courteous, timely, and very appreciative and thanked me profusely for being a lontime Avis member and continuing to rent with Avis. Well done Avis Grandview team. Will look forward to make this my #1 rental spot in the future.

Reserved full size car a month or more in advance and still got there and didnt have the class I asked for. Got a big o gas guzzling truck.

I have rented a lot of cars from this location with very few issues. What issues we have had were minor and resolved quickly by the team that works there.

Beware this place will over charge. I had 2 people with me when rented car. Plus insurance lady on phone. Declined the ins but when took car back charged me for it. When ask if they had cameras there Mustafa got irritated. I've filed a complaint but cant get a person on phone. I am stopping payment on card u til they get it figured out beware watch your receipts

Very rude and uncooperative with the insurance company for a rental replacement don't recommend

Smooth and quick service on my return of a rental. I was even given a ride to pick up my new truck at the dealership.

This is the 4th time I have rented, and I have to say the agent is a very polite and professional person. The cars have been cleaned and well maintained each time.

Update*** Jan 22nd 2021
Turned in my rental in this morning and the manager who always helps me inquired about my review and wanted to know what happened. He was so genuine with his concern and apologized for the previous experience. Big thanks for addressing my concern

Update***

Turned in a rental Christmas eve and specifically advised the guy at the counter TWICE that I wanted to pay the rental off with a different card. I even showed him the card I wanted to use. What does he do he charges my credit card. When I told him that was not what I requested he refunds me runs my debit card and somehow still charged my credit card. At this point I'm livid. VERY POOR EXPERIENCE

Avis always come through for me in my family and it's so easy to pick up and return. Some enterprises make u drive all the way to North Kansas to pick up and drop off but Avis in Grandview is so close to home. THANK YOU need anything please don't hesitate to post!

At this Avis location they are always helpful & my cars have always been ready on time. Pricing is fair & love that Avis & Amazon prime partnered together

***POSSIBLE FRAUD***
A month ago My Wife reserved online and picked up a vehicle at this grandview Mo location. She had gotten 2 flat tires shortly after picking up the vehicle. She calls avis and reports the problem. Both tow truck and uber were supposed to be on the way to pick them both up. Tow truck arrived, picked up vehicle and left. No uber. 2 phone calls and almost 45min later, still no uber. I was at work planning to leave town as soon as I clocked out for Family business. I borrowed a vehicle from someone at work and picked up Wife to take Her to the Main St location as instructed by avis rep. Main St location says even if He had a vehicle, he couldn't do a transfer per his boss AND they were closing. He suggests going back to grandview or the airport. Grandview was closed and the airport was an hour commute. It wasn't My vehicle to travel further than I originally planned, so I had to cancel Our trip.
To shorten the story.
We were told the next day after calling customer service that We needed to wait 3-5 business days for full refund. After the waiting period We received a refund but for the past 3 weeks My bank account keeps gets charged 3 times and it increases everytime! Each time I spend over an hour on hold just to be told to wait to talk to roadside assistance for almost another hour. I get reimbursed just to have another charge pop up for more money! They charged Us for keys the tow truck driver took. Somehow avis has the vehicle but not the keys. Not Our problem when the tow truck they called had them last. They charged Us again for the full rental of the vehicle! They charged Us for the 2 tires even though they knew Our insurance that carried over to vehicle rentals would have dealt with it. I just found out yesterday that all these charges are coming from the grandview location.
So as I see it it's more about getting the money than doing right by the Customer when they are wrong. I think that they missed money renting to uber while the vehicle was down so they had to recoup somehow thinking I'm just going to lay down. ***Photo posted of avis reps communicating about keys and uber***. No laying down for Me. I've been with avis since 2002 and been mostly renting from the grandview location. Since management change about 5-6 years ago, the grandview service has decreased dramatically and the vehicles aren't always cleaned out. They attempted fraud on a Family member a couple years back concerning a BROKEN windshield AFTER checking the vehicle in as ok. 3 weeks later, almost a thousand dollars was charged to Their bank account with no warning.
The actions of this location has forced Me to part ways with avis all together. I'm sure they don't care just as long as they know they won't have a chance to get over on Me like that.

They are likely to cancel your reservation without warning or notification. Poor customer service. I would choose another location.

Scheduled rental through priceline for 7: 30 am. Got there at 7: 27. Paperwork went smoothly. Then the agent tells me that the minivan i had reserved wasn’t clean yet, and when it’s ready it will be out front.
They offered me a bigger car for same price. Uh, no! Bigger, car more gas.
Waited 30 minutes! I am furious! Who does business like that? !? !?
If i could give them a zero I would.
Time is precious

The staff is the Absolute Best! They have always treated us right and we rent 8 or 10 times per year. Tons of options for whatever your trip is.

They are wonderful people at the Main St Store in Grandview.welcome every time I walk in the cars are clean and affordable.

Good customer service. Car wasn't quite ready but if it meant getting it cleaned and disinfected, then the wait was worth it.