Baskin-Robbins, Arnold MO

We left without having ice cream. Waited over 10 minutes and were never waited on. I guess they were short handed, but we were the only ones in the restaurant and the girls were focused on drive thru customers.

Whatever you do, do not go to the Baskin Robins in Arnold. They completely messed up our order which was only two items. I ordered a frozen caramel coffee and my boyfriend ordered a cone with two scoops. They did not listen well when we were ordering and before handing our stuff out the window they looked to be talking as if they knew they messed up. My coffee was pumpkin spice and his icecream was melted and they didn't even put the icecream in the cone. So if you're expecting icecream that taste good and looks how it's supposed to then do not go there.

Apparently they close at 10 instead of the posted 11 so don't get your hopes up at 10: 10 thinking you're about to get a banana split because you're not

Ordered a birthday ice cream cake for my daughter and the writing was horrible on it. Could hardly read it and I don't even think it was spelt right. Will never order again.

Out of flavors too expensive for what you DON'T get it's a joke by any Baskin Robbins standards. I'd be embarrassed if I was corporate

Their food is good but their service is lacking. They are often out of what I want to order. The drive-through line is incredibly long and the wait inside is just as bad

Ice cream was frozen, thawed, then frozen again. A lot of ice crystals and a bit of refrigerator flavor.

Out of waffle cones at 5pm when they close at like 10-11. Kinda a joke that they can’t make any?

If i could give zero stars i would, i usually love baskin robins but they are incredibly rude at this one, the icecream always taste freezer burnt, their milkshakes are very thin and a lot of times they close before 11 and open super late.awful customer service and it’s dirty.definitely not worth the money you pay

Theis place is dark and poorly lit. Wasn't even sure if it was open. Finally went inside and they couldn't care less about the lights.or getting my order right.

Baskin Robbins is the best, most recommended ice cream shop ever. If your stressing out, the ice cream is kind of like a stress reliever. Perfect to have on a hot day. Keeps the kids occupied. Very cheap for the best ice cream in history.

I probably wouldn't go back to this location. The dining area was a mess smashed food all over the floor and in front of the trash can. And why are the napkins, straws and, condiments sitting on top of the trash can? Kinda gross! The ice cream was great but what happened to the waffle cones? They were paper thin and falling apart. What is going on in the world today? No one takes pride in their place of employment especially the younger generation. So sad.

The customer service is great, I gave it 3 stars because the restroom's hygiene needs more attention

Out of cones. Out of chocolate cones. Out of waffle cones. Out of waffle bowls. Out of bananas. Store had almost nothing to offer. The icing on the cake is they over charged my daughter by $11. Buyer beware here with the geniuses behind the counter flipping their hair over the ice cream. Not sure who manages this store but they aren't doing their job.

Service was great but the ice cream was melting in their case. Some was so melted that you couldn't purchase it. Not sure if they were having an issue with the coolant system. Shop and tables were very clean, but trash cans were overflowing.

The service was good, very sweet. But they didnt seem to have a lot of selection like the other stores I've been too. The place didnt look the cleanest either.

Me and my dad were at Baskin Robbins a week ago to have ice cream! It was our first time! I got a chocolate ice cream cone! It was really good! I hope I come back here soon! I love Baskin Robbins!