Best Western Independence Kansas City

During our recent travels, we stayed in Best Western hotels in Wichita, Memphis, Knoxville, Southern Pines, Wilmington, Lexington, and now Independence, from Colorado to North Carolina and return. Of all the hotels, this one had all the others beat in appearance, breakfast, and overall comfort. If there was anything derogatory, I would have to say the man who prepares the breakfast has the personality of a rock. Perhaps the cowboy hat he wears is too tight?

A very clean, nicely updated room with an incredibly comfortable bed! The black-out shade was an added bonus. I slept so much better than at home. The breakfast was average, but the desk staff and room attendants were very polite and helpful. This is my second time to stay here. Once Austin, this was a very pleasant experience.

If I could give less than 1 I would. Looks nice on the outside but it’s all a joke. Floors and bedding were filthy. Plug in the bathroom is Hanging off the wall. Elevator sounds like a death trap about to be sprung. Oh! And Beware there is a $100. / night incidentals deposit. Found a bed bug crawling across me I took it down to the clerk in a cup who just tossed it said sorry as he walked away. Argued extremely rudely with my daughter about what her real room number was when our keys didn’t work. Super rude to an elderly lady who walked up as he was arguing with my daughter. Trash on the ground from over flowing garbage cans outside. Hall way and stair carpet is super gross. The place has a musky stake smell. Don’t even get me started on the pool area. Don’t fall for their fake reviews! Stay somewhere else!

Had a great experience here. Comfy bed, liked the black out shades, a slew of channels available, etc. Didn't go to the pool cause that's not my thing, but it looked clean as I walked by. The breakfast, though, was the best I've ever had in a hotel setting. Usually, if you get up later, you miss out, but not here. The friendly server was continuously stocking and making sure everyone had a complete choice of items and hot coffee or juices. Would stay here again. The only reason I didn't give it 5 stars is because the elevator was clunky and honestly a lil frightening

Great for the price. Places to stay one day and extended because it was so nice.
Has pool and gym

Very nice little hotel. Centrally located. Close to everything and everyone we came to town to see.

The hotel was very clean and had a modern feel. The pool was dirty, and I didn't use it. There are plenty of channels to watch. Breakfast was very good!

Customer service and respectfulness from any of staff members (maids, Vision the manager), doesn't meet the customer service level. This one and Lee's Summit location are the grosses hotels I've ever been at.

You know what they say about lipstick and a pig? This hotel has had a facelift recently, but it is not great. The pool area has rust and mold. The carpet in the hallways had visible soiled spots. We had to switch rooms immediately after unpacking into Room 1 because the toilet wouldn’t flush. The front desk clerk was kind and helpful.
The room is humid and everything feels damp.

Omg I can not even explain how nice the bathroom is the room was clean staff is so nice they love dogs and it’s like a lil apartment to just come and stay for 1 night and it’s worth how much you pay and the room looked so nice I was you I would stay here!

Best Western is where it's at. Awesome breakfast and rooms are big and nice and clean. Top notch!

The location was great. The room was very nice, luckily it had a dark shade in the window to block out the early morning sun. Nice breakfast area with hot, fresh food

The only things good about this place was the location and super soft bed. The pool water is extremely cold you can't enjoy it. The bathtub had a slow trickle of water they said they'll look at it. NEVER DID I had to call again and yep you guessed it. THERE'S NOTHING THEY CAN DO. People spend their money and expect to be comfortable and enjoy the stay. I won't be back.

I was worried, bringing my dog, having seen poor reviews on here. We pre registered and said we had our dog, arriving late, and booked a pet friendly room, we had no issues at all. Our dog barked a few times because there were many other dogs around but otherwise fine. The rooms have tile floor, which was great for the dog but the industrial feel made me worry instead about my three year old cracking his head if he were to fall off the bed. Also sharp edges/corners on all the drawers and chairs. We were right across from the ice machine and laundry too, hence my poor rating of the room itself. But the hotel is in a great spot near cheap Sam's club gas and a Starbucks making our morning experience downright pleasant. No issues in the very well lit parking lot either.

Clean hotel. Very friendly and compatible staff. Housekeeping keeps rooms very tidy. Comfortable beds. Modern rooms. Decent price. Overall a great stay.

Tried to get a room for my daughter and grandson, it was canceled by manager after confirmation one hour earlier, on top ot he was extremely rude.

The hotel it's self is very nice. The first night we stayed, I'm pretty sure someone tried to break into our car because the back hatch alarm was going off when we left the next morning. The elevator sounded like a death trap. But other than that, it was a nice stay. I do have an issue with the bathroom doors. I'm not sure who thought a sliding door would be nice, but it made our stay very uncomfortable.