Camping World, Columbia MO

I’ve waited over two months for them to call or even reach out about cancelling my extended warranty. Under said warranty the AC unit went out after 1 year of ownership. Purchased brand new. My old AC unit has been in their possession for a month and no one seems to to think of updating or responding. Save your money and buy a 2 year old camper and save 50-60% in price.

We are a returning customer of Camping World. We decided to go larger because of our grandkids. Mike Vanover was totally awesome. If he didn't know the answer, he made sure to find out for us. I admit it was a little scary, but with the help of Mike Vanover in Sales, Mike the Service Tec.and Doug in Finance. I would not have a larger RV. Also, a big thanks to General Manager Mike Slink, who runs a good store. Keep up the great job, guys. Word of mouth is a wonderful concept.

Be aware of their pricing techniques! They will tell you the units your interested in are on sale but they are not.and then when you look at pricing they want to offer you less for it than what they originally tell you.terrible place to do buisness with and they truly don't care to help their customers.

Although we did not buy an RV from Camping World we thoroughly enjoyed visiting with Scott Weaver our salesman. He was not pushy and had a great sense of humor! He was very professional and friendly!

Bought our dream camper last June from Camping World in Columbia, MO. Keystone Montana High Country. The shop has had our camper more than we have. 3 times back and one time over 3 months. Every time they had it nothing was ever fixed right. Started with AC which never blew hard enough to cool living area, broken closet coming apart, missing and hanging trim, inverter, bed base came apart, power cord only ran half of camper, screws all fell out when we opened the outside storage door. These should be easily fixed but when we went to
pick it up it looked like they were fixed but they were only made to look like that. Always said nothing is wrong with AC but couldn’t explain to us why it was always 15 degrees hotter in there than what the thermostat was set on. Inverter never worked so when we were taking a 6 hour trip we stopped by to have it looked at and they said it was no good and needed a new one. Of course this was 5 days out of warranty and then lied and said they had no complaints from us on that. Closet and trim were suppose to all be fixed with new stuff from warranty but came apart on our next trip. Talked to Mike Beasley manager and he informed me that we would have to purchase a new inverter ourselves that would cost us $1200. He got very hateful and disrespectful saying that I would have to call Keystone they weren’t going to do anything about it. That we didn’t put them together we only sell them! Called Keystone and they said Camping World service manager, Mikayla had not put any of this in her notes from these issues so they denied a new inverter. She informed me every time that she put all this stuff in her notes but when it came right down to it she had not or deleted them. Horrible customer service and a weasel of a manager. I have pictures to back up these issues. Never buy from Camping World in Columbia, MO. High pressure sales and they are only in it for the money and don’t care about the customer.

Love this place! Always have a great experience here. Good Sam Club is amazing if you are looking for savings.

This might be the worst buying experience in all of my 54 years. The finance guy Doug Santos acted completely perplexed when quizzing him about the fees associated with financing. He also tried to sell us every Good Sam package available and was pushy. When I refused the packages I got a horrible attitude and he just basically refused to work with us. Beware they charge every customer $795 to run a new camper through THEIR shop to fix any dings, scratches or anything that is wrong. Shouldn't that have already been done before it was put on the lot? Why am I paying for that!? We needed a sway bar on the paperwork they were going to charge us $995 yet when we walked back to THEIR parts department they sell the exact one for $495. We negotiated it to zero but buyer beware! The salesman claimed we had to listen to a pitch and get a quote from Good Sam insurance. He wanted our phone and dialed the number. What a circus. They were super pushy about getting insurance established BEFORE we ever talked to finance. Now, the paperwork. We got a copy of the title application the total price they placed on the title was the selling price + freight ($795) + new unit prep a.k. A.running it through their shop ($795). We stopped by the Missouri DMV just to be sure this was not correct and sure enough Missouri only charges tax on the selling price. We called Doug in finance and again just got blown off. This is a nightmare.
Long story longer, save yourself the hassle and headache. This place is full of ripoffs and staff that really couldn't care less about the customer.
EDIT: After all this hassle and putting a down payment of $4500 we pulled the plug. After being told we were the ONLY customers to check with the DMV on what they were placing as the selling price that was a no go. This place is THE WORST business I've ever dealt with. If I can't trust them to do the paperwork correctly I can't imagine what would happen if there would be a problem down the road.
Also amazing how Mr Santos had his family and friends come back after my initial review and give glowing reviews. BUYER BEWARE!

Finance Team is very helpful and knowledgeable, able to help you out especially when it’s coming down to the payments.

Doug was so helpful in the finance department and made an incredible experience for buying an RV.

Hello I just wanted to say I came in to camping world and we are from Indiana.
The finance department was very friendly and very helpful and very positive.
We are very excited to have many family trips with our new camper and make some memories with our family.
Thank you camping world.

Doug in finance was extremely helpful and was able to get me to where I needed to be. Great customer service and wasn’t pushy at all.

Great store! The finance team was very helpful! I love the way doug took care of us! You won’t be disappointed buying from this store!

Doug was so helpful n made my family comfortable at the store he is one of the best finance directors i’ve met. I appreciate his time and his opportunity helping us out!

Bought a used 2014 trailer that they said was in perfect working order. The first time we used it the slide out broke and the entire contents of the black tank leaked into the underbelly of the camper. Luckily we purchased the extended warranty or else we would've been out of luck. There is still no guarantee that it will be covered so will update later. Don't trust this slimy dealership. They claim to inspect the units but clearly do not. Now were out a 250 dollar deductible and missing weekends we planned on camping. Would rate them negative stars if I could.

Amy and Tim at your Columbia Mo.store were very helpful and professional. I will definitely recommend them to anyone in search of an RV. Thank you!