Car Craft Auto Body Chesterfield

Fixed my aluminum bedside and it looks perfect. Service was great and I couldn't be happier.

I received my R1T back earlier than anticipated. Costumer service kept me informed of the status when I had questions. 2 points I would like to make, 1. They are not there to hold your hand and they are not there for anger management therapy. 2. I’m an early adapter with Rivian, which means there is a learning curve, asking questions ahead of time, doing one’s homework, helps with communications and realistic expectations. I called periodically and asked questions without nagging or demanding. They answered me in a professional and timely manner. Treat people respectfully and you will be treated with respect. Thanks Steve and Rachel, and Tim. Job well done.

Have used CarCraft Chesterfield once prior for minor rear sidewall repair and wheel service/alignment, was happy with service. Second use was more satisfying, as I squeezed my AR Stelvio into the garage over the weekend and scraped the front end, absorbing white paint on Alfa Rosso surface and black lower grill. Went in for an estimate to clean-up/buff the corner, estimate was ~ $1600 - 1800 due to labor to remove/reinstall corner module. Alternate suggestion was to attempt to "clean-up" with some solution and hand buff - looks great, no-charge, 15 mins. "We're good". Highly recommend as they are customer centric.

This is my 2nd visit to Car Craft Chesterfield. 1st time was fine. Steve did the estimate in my presence. Put my car on the lift. Showed, explained and discussed the knowns and unknowns. Ordered the parts BEFORE I left my car with them because 1) it was still fully usable 2) rental car is out of MY pocket - he completely understood and worked with me to minimize the time they had my car.

Today I brought my car in for a different issue. At 70 mph I straddled a huge tire tread which hit the undercarriage. There us visible damage to the bottom front air scoop trim. The lady who gathered the info and did the inspection for the estimate 1) did not say Good Morning 2) did not put my car up on the lift 3) dismissed my objections and concerns that the undercarriage should be inspected so that parts can be obtained BEFORE I bring it in and lose usage. Instead she said something like - oh well when we start work we'll look for additional damage and we never order parts until we start work.
I'm seriously considering going to a different Body Shop.

I used Car Craft services through Geico for my Toyota Rav4 repair of back lift gate. The customer services were below average. They just kept the vehicle longer then it should. My car was approved for repair by Geico on 8th Feb and the part order was placed on 17th Feb (as confirmed by their front desk). I was told the part is back ordered but unless you place the order in system how can they blame it on Manufacturer. The dates kept of shifting and the updates were neither prompt nor even courteous. I will avoid this shop in future.

Lack of communication during repair process. Untrustworthy employees that took items out of vehicle while it was serviced.

Update: 11/5.transport company had zero access to vehicle as Car Craft disabled it at thier location before transport arrived. Therefore it was taken by a Car Craft employee.

Brought my car in to get fixed, they called me a few days later saying it was done being worked on. Not even a month later had the same issue.management told me that the mechanic only fixed 2 of the ignition coils and not the rest. Charged me full for the second repair. If you have a choice i would go elsewhere! Horrible experience.

My car was shipped from this shop & some of the parts in my car are missing along with charger

Excellent place, meticulous work, the office and staff were very covid safe and so nice / knowledgeable!

If you have a choice, I would recommend going elsewhere to get your vehicle repaired, if I could give them 0 stars I would.

I have had two vehicles repaired by Car Craft. Hands down the best when it comes to high quality repair and customer service! If you have a vehicle in need of auto body repair, Car Craft Auto Body is the place to go!