CarShield, St Peters MO

I had had Carshields service for a little over a year, in August of 22 my car broke down and I called them to come pick my car up, it was first towed to my home, and the following day I called back to get the name of a mechanic that I could take my car to. The second name that I was given Eastside auto is the one I ended up taking my car to. Trusting that this company had my best interest in mind. Once my car was there one of the first thing that the owner said was 'I always have trouble with the carshields'. I should have headed his warning, for the next 8 and 1/2 months I was given the run around between Carshield and the auto shop. Both claiming that neither could get in touch with the other. I was caught in the waddle of a no win situation. My contract stated that I would get a rental car, but then I was told that couldn't get a car until they had arthurized the work order. So I ended up borrowing my father's car. For the whole time that I was without one. Take in mind that I was still paying for their services on time each month. On May 13TH I was finally able to go get my car, and had to pay an additional 300$ for what the mechanic said Carshield did not cover. And then my air conditioning somehow stopped working, and he is charging me another 125$ for that. I feel like I have been raked across the coals, all I truly want is a refund of my payments from August seeing that they didn't do what they promised and that was to take care of ME.