Carver Tubs, Grandview MO

I purchased the AR7242 with 14 jets LED lights and speakers it's an incredible tub. It was delivered fairly quickly and packaged very well it seemed overall a very smooth transaction. Unfortunately as I was installing the tub It had clearly been impacted at some point during shipping or manufacturin and the previous lighting did not reveal the spider cracking. I was completely devastated Fortunately there was a company that was able to come save my tub for an extra $750. When they tell you to look over your tub when it's delivered listen to them otherwise you'll be screwed yourself.

My new jet tub is wonderful! The customer service was even better. I worked with Travis and he was amazing. He helped me choose the perfect tub. When the installer had a suggestion to make the tub easier to install, my tub was already in production. Travis quickly worked with the factory to make the needed changes. He was quickly responsive to email both before and after the sale and also available on the phone. I don't normally do reviews, but this company was so great, I felt I needed to share.

I can't say enough good things about Carver Tubs. Not only are their products of excellent quality and very reasonably priced, their customer service folks are also willing to go the extra mile in assisting customers after the sale. I have spoken with Travis on a couple of occasions regarding a minor issue with the air switch on my 72 x 48 unit. He was extremely helpful and polite while assisting me in resolving my problem. I would certainly recommend Carver if you are in the market for a great tub at a very competitive price.

Travis was a pleasure to work with and was very patient despite all my questions and changes. Would definitely recommend!

Quality made bathtubs and Amazing American made and the air massage system works great our sales guy Travis was awsome to work with we also had a vibro massage jets that work better than the mall chairs they even knead your back pretty crazy we went ahead and installed lights and a sound system which sounds unbelievable good and has Bluetooth technology so we could use music on my playlist, thanks carvertubs were really happy

Travis was very friendly to deal with.great customer service and WOW! A lot of features for the money on an American made tub

Great customer service getting to talk to someone easily over the phone. Travis was fantastic. Great pricing and great product.

I have bought two of the Carver tubs. The craftsmanship of their tubs is second to none and I love all the different options to custom build it exactly how you want. Customer service is also been outstanding from Ben & Travis.

We have been searching for a tub for quite some time. We are remodeling our current bathroom and wanted a soaking tub to replace our old one. We came across Carver tubs online and placed a phone call to Travis. We're very pleased with their customer service and are happily awaiting our new tub! The prices were fair also for what we were looking for! Thanks Carver! I'll post an update once we receive our new tub!

Carver Tubs was great to work with as we planned for the bathtub in the new home we were building. All my questions were answered, and when I needed a part to match the color it was sent right away. The air massage tub is so, deeply relaxing. Love it.

I am a contractor. I purchased their whirlpool a while back for my homeowner and it's been a complete nightmare. The original man that sold me the tub gave me the wrong spec sheets so I wasn't properly prepared for install and I didn't quote the project right to homeowner because I didn't quote enough electric. Then the whirlpool started springing leaks. So I called back and got Travis. Travis assured me he would fix my entire experience, make me a new whirlpool, and reimburse me for the labor. I alone spent 6-8 hours on this project and my licensed technician and helper spent approx. 12-15 hours on this project (troubleshooting, tub removal, tub install, drain install, drive time, etc). I turned in an invoice for 10 hours of labor and minimal materials and now they won't pay it. Not only will they not pay it but they won't return my phone calls nor emails! This is a horrible company. Do not purchase from this company. They do not stand behind their product, they make empty promises and then they blow you off when they don't want to deal with you. I will be filing a complaint with the BBB next.

Customer service has been great. The tub looks just like what I wanted, with all the accessories.looking forward to receiving our tub.
Thank you.
Kim

Travis was very friendly and my freestanding tub is beautiful. Thank you for helping me through the entire process. Very professional.

Travis promptly returned my calls and was very helpful answering my questions concerning installation of my AR60x42 soaker tub for our alcove shower.

Really enjoyed working with Tim and Carver Tubs. He made our remodel experience easier with his step by step instructions and decision on which tub and extra's to get to fit our needs. He walked us through and answered all of our questions, and believe me we had quite of few.lol. We are just so happy with our purchase and will recommend Carver Tubs to anyone, just make sure you ask for Tim! Thanks again Carver Tubs!