Casey's, Hillsboro MO

I am getting so sick and tired of placing orders and coming up to pick it up just to find my order was never started while all the employees that work in the kitchen are chasing each other around the store during a shift change. Then 15 minutes later which means it's been a full 45 minutes since I placed my order by this time, I'm told that the previous shift never made the order nor did they pass it on to the new shift but yet my ticket and a few other ones are sitting there dangling off the printer on the wall. Or I'll come up here to pick up an order and they tell me it's going to be another 10 minutes because they're busy. That plus the 30 minutes I waited to come up here makes it 40 minutes and then they make everything wrong because the cooks didn't even follow the instructions and put ingredients that I did not want on my pizza on it and failed to put what I did want and those are what I paid for as well. I am also getting sick of them pulling the pizzas out too early and when I get home to eat my pizza that's supposed to be hot and fresh, I find it I have to recook it in the oven because it's partially raw. I highly suggest going to somewhere else to get your pizzas. Their prices keep going up and their service keeps going down. They need to hire people who's going to actually do their job and not play in the kitchen. This is getting freaking ridiculous and I've had it! And the sad thing is, they're nowhere near busy in this place. The parking lot has been empty with a few here and there coming and going so I don't know what the hell is going on with this establishment. People beware if ordering your food from this place. For something that cost $22, I recommend going to Imo's where at least you'll get a pizza and a sub that is actually worth that amount.

This Casey's has really gone downhill - from constantly being out of things (like the drink coolers almost empty as well as the ice machine and fountain sodas always broken) but it's also nasty. There is always coffee and sticky creamer dried on the coffee bar counter and multiple times there have been spills dried in the floor, all while employees are just standing around not busy at all. Casey's is overall great but this location is a huge disappointment to the chain.

Ordered food for delivery. The delivery time kept changing so after 2 hours we called. They said our food was dropped off at another customers house. They didn’t bother letting us know. Charged us $55 and we could not get a refund. Trying to Dispute Caseys’s charge to my card. It’s not rocket science, how hard can delivering pizza really be.

Got 2 slim Jim’s from there today. One of them was good, it didn’t expire until Dec this year. The other one however expired on Sept. 11,2021. It was over a year old. Not the first time this has happened and they really need to check their stock before it gets sold.