Children's Mercy Northland Clinic, Kansas City MO

I will never take my child to this facility again. For a children's hospital, most of the people we interacted didn't seem to have experience with children. The facility itself seemed dirty. The person rooming my child tried to shove a thermometer in her mouth without adequate warning. I didn't see anyone clean their hands. We didn't trust the provider and will be making an appointment with the PCP or going to KU urgent care as soon as they open Monday morning.

My daughter comes to this clinic for a GI specialist each year & as needed. Rachel the nurse & Tina the tech were extremely kid friendly & professional! Always kind & smiling & really made sure my daughter was happy & comfortable. The doctor we also loved NP Tiffany Cruse! She was amazing! This whole clinic is so great! Thank you all so very much! Xoxoxxox

My child has a broken arm. Every staff member we encountered was friendly, careful with my child, and explained every step of the process to us both. I am blown away with how kind everyone was and would recommend the facility to others.

Normally, I have had pretty good experiences with children’s mercy. That changed yesterday. Took my 3 year old there with a nasty cough, runny nose and fever. Literally said all it was is allergies. Seriously? Allergies does not cause fevers LOL. I was all ready to visit the ER after leaving childrens mercy however instead made an appointment with the pediatrician. As it turns out. It is not allergies: (. It is a lower right lung pneumonia. If I had not followed up and just took what they said my little one could have landed in the hospital on a ventilator. I have called and made a complaint. Be ware. And keep good mind set. If it doesn’t make sense it is usually not correct

The staff were all very helpful, quick, and kept us informed. They have returned my phone calls very quickly when I have left messages with questions. X-ray results took quite awhile to get back, but they warned us that would happen due to some delay with radiology. Overall, very helpful.

Very bad customer service and unfair how they pick to treat people come after us.they said no service, have to make appointment to come in.the other people walk in after us dont have appointment either.so how unfair, how upset.

Knowing that my kid needs medical treatment and they still denied to treat my kid because we got here at 7: 40 and they’re closed at 8. Most businesses are still serving their clients but this is urgent care and still denied patients when the patient need help. And yet they treat a White family when they even come in after us. I never believe the prejudice anymore until today. This is messed up and someone need to fix this. If we got denied and how come they treat other families that came in after us.

Never take your child here. They took our child to the hospital without letting us ride with because they thought he had an injury in his mouth from child abuse. When our child was examined at the hospital however, they found no injury of any sort and no evidence of any abuse, just a perfectly happy and well taken care of baby. 9 hours were spent with social workers and our child was exposed to radiation in X-ray for absolutely no reason. They never even got a second opinion before accusing of child abuse, spent 30 seconds looking in our babies mouth and instantly accused us of abuse. Doctor at er said they had no idea what injury they thought was seen.

I hate to say bad things but as far as urgent care services go this place is a waste of money and time. Your child will most likely receive no care and it will take forever even with the save my spot. I have had years ago stuff get missed and the child’s ear drum exploded.
So the emergency room here is telling me not to be mad at urgent care their equipment just isn’t as good for seeing strep etc.at any urgent care they tell me. But I’m done I won’t be back. Untreated Illnesses that require antibiotics can damage your kids heart etc.

I have had good experiences with the actual providers and other services and I appreciate this northland location being available for that only.

I am a first time mom so every little thing worried me and my husband to death. Every time we took our son here they were so caring and understanding. All of the staff I had an encounter with was nice and professional. The doctor was amazing and it was fast!

Overcharges for poor service. Got a strep test for our daughter, and somehow had to pay over $300. That’s WITH insurance. Because they are a HOSPITAL, expect to be charged out the nose. Doesn’t matter if they only spend 5 minutes with your kid. If you can, you are better off going somewhere else. Could have paid less for better service without even using insurance.

I can only say wonderful things about my experience in here, I made an online appointment for my daughter that has been with a horrible cough and noise bleeding for the past 22 days, I don’t like going to emergency room because most of the time you wait there for many hours and they don’t do nothing for your kids. This time was so different with my online appointment I only waited 5 minutes, they got us in, within minutes the Doctor was at the room examining my daughter, they did x rays, the results were so fast and the Doctor sent antibiotics for my little girl! Today she is doing so much better! Thank you so so much for everything you guys are the best.

Overall, staff are friendly and the doctors we've seen go above and beyond. Wait times can vary, but that's expected.

Worst waiting, worst hospital, two and a half hours waiting They can't get tired of us

We have had nothing but fantastic experiences with this urgent care as well as any other Children's Mercy location we have visited. They are thorough, accurate, and so very patient and caring. As a nervous first time mother the staff have been a true asset.

Usually get decent service here. I guess because they have to work on Christmas Eve the service is below average. I salute healthcare workers, but if you lack patience with parents of sick children, and your scheduled appointments have the wait of an inner city emergency room, then you probably should choose another profession.

Very good care staff! Was really good and caring and attentive to my daughter as well as myself. Shout out to nurse Nicole! Such a sweetheart!

Waiting about 3 hours, it's boring and tiring, I don't recommend it, no one appreciates being tired