Chuck's Boots & Leathers, Lee's Summit MO

Great quality, great service. Kali was SUPER helpful and helped me decide best between two of my faves. Find all need here at Chuck's. I did!

I purchased a pair of Carolina rubber boots on January 28th. The box said slip resistant rubber sole. These boots were extremely slippery on wet concrete. I wore them twice at work and called to see how Chuck’s Boots could help me out. The woman I spoke with in the phone told me they don’t make the boots and can’t guarantee that the boots wouldn’t slip on every surface and slip resistant didn’t mean slip proof. I was concerned as I figured a pair of rubber boots should certainly offer me slip protection on a wet concrete floor. If rubber wouldn’t give me traction I would certainly have trouble picking out any pair that would.

The woman said wouldn’t help me because they only sell boots and don’t make them and I could call Carolina if I didn’t like that didn’t satisfy my concerns This is the most ridiculous thing I’ve heard from a retailer in years. It makes it very difficult to risk spending my money at a local boot shop when I know the major corporate retailers will take care of me for these types of issue. This is the last pair I’ll be purchasing from Chuck’s

Response to Chuck's Reply:

As a consumer, I am left to trust the information that the manufacturer puts on a label. There is no way for me to know if a product is going to work until I purchase said product and try it out.   It is then left to good faith, by purchasing a product produced by a reputable manufacturer from a reputable retailer, that if the consumer has a reasonable concern with a product that the retailer will take care of the customer.   Your response of being unable to help is absurd.   The truth is that you're unwilling to help with the situation.   Having been in retail for many years, it is well understood that there is a certain allowance for returns due to dissatisfaction of the customer.   In this case I was dissatisfied with the product and it was made to be my fault that Carolina didn't make it for my intended use.   Is it left for me to think that I should walk into your store and call the manufacturer of each product I am interested in buying and ask if it will meet my expectations.   Perhaps it's my job to bring in a bottle of water and pour it on the floor to ensure the boots I am purchasing have the slip resistance that one would expect from a slip resistant shoe?   Again, I am fully aware that these weren't slip proof.   However, there was zero slip resistance after stepping in the slightest amount of water on a concrete floor.    If you expect me to believe that these boots were only intended for gardening then please explain why they are labeled as electrical hazard rated and puncture resistant?
It is not unreasonable for me to think that rubber boots would offer me some level of sure footedness on wet concrete.   They don't have to be slip proof.   They only had to offer slightly more traction than a roller skate.   I wore these exactly twice before calling and asking what my options were expecting an understanding of at least a store credit.   Instead I was told that you don't make 'em you just sell 'em.

Never been upset with my boot purchases there. I frequent about once every 1.5years. Staff is helpful when you need it, but not overbearing.

James was very helpful helping me find good fitting work boots. The minute i walked in the door he offered to help me.

We went to Chucks boots today and were more than impressed, from their selection of women’s, men’s & newborn shoes to their friendly service. We will for sure be shopping here again!

I was helped by Sean, and he did a fantastic job! Within a minute of entering the store he asked if he could help, and directed me to the boot I ended up buying. 10/10 would suggest coming here. Sean made the atmosphere very welcoming! Enjoyed chatting with him while I tried on my boots.

Absolutely amazing customer service. Yes the boots are pricey but these boots will last me well over 4 years and for less than 200$. They also have an amazing assortment of a lotta things ranging from boots and hats to riding jackets and knifes. It really is an amazing place

Great selection. Good prices. Large selection of big sizes, 15-16, and width. Friendly service.

“Like a Boss”. Great selection, great staff, and family owned. They even trimmed my new insoles before I left the store.

James was absolutely amazing! I have a wedding to be in an needed boots to go with the dress. He helped me with out with giving me different options and explaining the differences and how they would fit better. Even went as far as giving me his opinion on how they look! Everyone was very polite! But he stood out!

Have had several dealings with these wonderful and kind ladies, never disappointed! Recommend for sure, very good inventory.

I buy my work boots here every year. The staff are all very helpful and they offer a union discount if you show a membership card.

We have always had a great experience at Chuck’s Boot. The staff is very friendly and knowledgeable about the products. The last time we were in the store James helped my husband find a pair of work boots and he explained in detail the things he recommended and why. I highly recommend going here if you need boots. They have all kinds. Even kids sizes.

Huge selection of boots. We were not able to find what my husband was looking for (More motorcycle type boot). They did have very friendly staff that offered to help us numerous times. They were quick to say hello/welcome. If I was looking more cowboy/girl or work boot related and was back in the area I would go back.

One of the employees there helped me out when I has no idea what kind of boots I should've gotten for my job, love them so comfy

Went looking for timberland boots and this place is 2 miles from where i work. Walked in, a female
sales person asked me what did i want. Asked where timberland boots were. She pointed at an aisle and said down there, turned and walked off. I searched for a pair that i liked but could not find my size. I was in that store for 12 to 15 minutes, not once did an employee ask me if i needed help. There were 3 sales people there. There were 2 customers, me and another guy. 2 of the sales people were doing nothing. But still never asked if i needed help.