City Pointe Beauty Academy, Webb City MO

Disappointed with our care this time. Daughter's stylist for the day was too busy chatting with her friends to do her job. Instructor actually had to go tell her.again.that her guest was waiting. By that time, my pedi was already done.

Impossible to reach- 106 and 107 doesn't work and when and if it does it says mail box full GRRRRR

So let's begin with I had an appointment on 6/10/23. Rebooked an additional appointment that day for following Thursday 6/15/23. Arrive at appointment on 6/15/23 after taking time off from work early to get there and am told I don't have an appointment and am treated very rude and like I was lying. The heavy set girl at the front desk was very rude and treated me as if I was stealing from them. They ended up getting me in with someone else that evening about 45 minutes after appointment was scheduled. The student I had the appointment with (Bella) that I was told I didn't have one with came over to me and apologized. I told her the school was making her look unprofessional by dropping appointments for guest. She said it was her 2nd dropped one that day. I told her that was fine but I wouldn't rebook with her due to this. I ended up getting hair done by Ally. She was great and apologized for everything and the way I had been talked to by front desk and for dropping my appointment. Due the Ally's exceptional customer service and hair skills I rebooked with her for 6/24/23. Everything was great about 624/23 appointment (except front desk normal rude attitude "heavy set girl & man") So I went to rebook for next weekend with Ally and was told I was "RESTRICTED". Ally said she didn't know why I'd have to talk to front desk. Front desk tells me I cannot make appointments because I've had conflict with students. I'm like what? Are you serious you drop my appointment then tell me more or less it's my fault then tell me because I was upset over appointment being dropped and I didn't like the way I was treated by front desk I can't book appointments anymore! What kinda business doesn't take responsibility for their actions? What kinda business hold customer responsible for their mistakes? (They did blame this on a NEW computer system later) If you choose to go to this low class rude establishment beware. The staff.not the student's.are making the place look ridiculous and treating "guest" like they have have no reason to be there! I sincerely hope the owners decide to step in and provide customer service training for staff because their attitudes reflect on your students! I will definitely take my business elsewhere!

Very poor communication and scheduling issues arise after you’re already there for your appointment. They had similar issue in 2018 and 2019, but it's been worse this year. Been 3 times and twice have been scheduling issues, one of which they were not able to fix and wanted me to reschedule.

I absolutely LOVE being a student of City Pointe for massage therapy training! The teachers care about your progress and education beyond what you could think!