Clayton Homes, Lebanon MO

My parents moved into a Clayton home in August 2022. They have had a terrible experience. Adam always has an excuse of why they can’t come fix the things they promised to fix. No effort in even trying to make things right. All of these issues have been brought to their attention MULTIPLE times. Clayton has been out 2-3 times to repair issues that happened during transportation and installation, but have not done so. The repair work is below sub par.
Just a few things:
-Master bedroom ceiling rafters/sheet rock sagging. Think a rafter is busted
-Sheet rock has cracked in ceiling
-they touched up some paint with wrong color, offer to buy paint so my parents can fix it
-the Formica on the island is busted and has a sharp edge that cuts you if you accidentally brush up against it that has still not been fixed
-they touched up texture on the ceilings that is terrible, texture does not match at all and is cracking
-brand new refrigerator has 2 major dents in door handles from where they used a dolly to bring it in
-missing light globe from closet

As much trouble as they have had with this company I would not recommend them to anyone. Maybe we will see some progress start after leaving this review.

We are using Clayton homes for our house purchase and have had nothing but an amazing experience! Austan has helped us out so much through this experience as first time homebuyers! Through every little detail and every change we have made he has gone above and beyond to make it all happen! I would 5/5 recommend using this location! Make sure to use Austan for your next purchase!

Great staff and great place to get a home! Make sure u talk to Austin he will hook you up!

They delivered my home with floor joints broke.my roof was leaking. My house is unlevel. My cabinet was all off. They didn't do the drains right in yard they did come back 3 times before roof stoped leaking.some things they fixed, other things never showed back up like level house or drain. Most Everyone had extremely horrible attitudes, slamming our doors, Our floors were creaking the first 3 months, they told us to find the floor joints and walk on those. We are paying on a 100,000 home that was never right and no one cared to actually make it right.

Drove over a hour and a half to look get there a 520pm sign says and sales guy I talked to the day before said they are there till 6 and everything was locked at 520pm and nobody in sight

Walked into showroom stood for at least 20 minutes so staff could clearly see me. No one even acknowledged me or my presence. There was 1 other customer there when I first walked in but they were gone within the first 5 minutes that I was there. Been in sales all my life, very very poor service. At least acknowledge your guests. Going somewhere else.

I give this place 1 star only because 0 was not an option to leave a review. These people will take it personal when you choose to shop better deals, as any wise person would. 30,000 dollars for a short wall foundation is absolutely insane, so my husband and I went with someone else who would do it for 1/3 of that price. Our process was then strung out for almost 7 months. We were newly weds excited for this move, but this place has costed us our business, our first holidays together without a home, a whole lot of stress, and sadness. We were threatened and told if we called Coorporate on them, we would not receive the home we put a lot of money down on. I really hope they are held responsible and are not able to put any other family in the position they put us. YOU HAVE BEEN WARNED!

I know they will leave a response to this, only to look good for the public, but just know.they are not helpful at all when it’s just you and them.

This place is a joke. Only positive reviews are from their friends or the salesperson wife.they tried charging me as his text "30 some thousand" for a shortwall foundation and when I obviously said no to that he began slow walking the process. It took 2 1/2 months to get a structural drawing which they then charged me an additional 500. Run from this place! They are very unprofessional and will go out of their way to nickle and dime you.