Club Fitness - Fenton

Mens bathroom stinks but I am overall happy here.

Changing from 5 stars to 3 after the recent change of member benefits. I have the level 2 membership which used to include several benefits that I no longer have access to without upgrading to a level 3 membership.

Terrible customer service. Do not recommend club fitness. They totally scam you out of money are not transparent with agreements.

Club Fitness is money hungry. They probably make millions off of memberships and retail, and even though I’ve been able to access multiple of the studios for years, including the girls studio for when I feel uncomfortable or work out late, they decide to take that all away. I’m already paying a ridiculous 33.99 a month, and now all it gives me is 24 hour access? You now have to pay an even more ridiculous 39.99 a month to access anything extra. You don’t get grandfathered into anything even though I’ve been loyal to CF for years. This is an embarrassment on your part and exactly how you lose loyal customers. I will cancel my membership before I upgrade to the premium plan.

Great gym, wish they'd double up on some of the iso lateral chest/shoulder/back machines. Plenty of dead space to do so. Just a few things missing to be the perfect gym. Would recommend to anyone.

-Update 2023.changing from 4 to 2 stars
They finally did double up on some iso machines so kudos to them.

However, they made changes to the memberships and are strong arming you into upgrading. How're they strong arming you may ask? They bumped anyone's membership that had "FULL ACCESS" to "LEGACY" which only includes your home gym during business hours. So if you go in after hours, you're just out of luck. If you want the 24 hour access back you're forced to upgrade, you don't get grandfathered in with your original agreement for FULL ACCESS like you'd expect.

There's no actual customer support for the gyms, and no direct lines in to ask questions. When you click on the customer support link, it only provides you with customer support for billing, not for the gym.

Nice gym. Love that it is attached to Missouri Pickleball Club. The only thing this location is missing is an outdoor workout yard like the k&n location.

They changed my year long contract, removing my access to the women’s only gym area, i didn’t agree to have to pay more for something i had access to for so long.shouldn’t have to pay more to be comfortable

Very sad the cycle classes are going to be discontinued in Nov 2023. This is one of the most fun ways to reach a good heart rate. Wish they would reconsider. Still a good place - I did the 3 day trial way back in May is 2021 and haven't stopped yet. I am concerned though that the other instructor led classes will also disappear.

When I first joined I loved club fitness and recommended it to everyone. Slowly the gym took away the basic membership, they raised the prices slightly, and then started stripping the benefits away from the premium plan and if you want the benefits back then you have to upgrade and pay more. Now for $33 you get what other gyms only charge $10 for, plus the gym had overcharges me $62 for 3 months when I didn't have the full payment in my account they would over draft me then charge me double the monthly payment

So far, my experience has been great! Especially the front desk people are super nice. Love the atmosphere- so welcoming! I don't take advantage of a lot, but I use the heck out of the treadmill, and wipe it down when I'm done. I'd never thought I'd be a person that says, "I can't wait to go workout! "

I’ve had the worst customer service at this gym. A couple years ago (I was 16) I was harassed by a old man at this gym, he followed me around recording me for an hour and proceeded to follow me to my car. I told the staff and was told “it’s hard to tell girls age with what they wear” I wrote a report and nothing I still had to see the guy around there, I froze my account and went to planet because I knew cancelling would be a nightmare. I was correct. I cancelled my membership after being double charged again (not the first time) over a month ago, I have since been charged the membership fee twice since then. That is $100 of my money they have stolen, I went back up there (hour round trip) to get this fixed and was told there is no manager there. I gave them my number to call me, I have no doubt in my mind they will not call me and I will have to do a 3rd trip there. DO NOT GET A MEMBERSHIP HERE!

Men's sauna not working properly for weeks now. It's a regular part of my routine and I either can't use it or have to spend extra time and gas going to a different location. Membership costs way too much to not be able to use it⁰

One of the best franchise gyms around. Been to many and love the atmosphere here. Great for all stages of fitness fanatics, wether you're starting out or going big!

Decent place and relatively clean, but people spit their chewing tobacco in the water fountain and several machines are broken.
I'd like to see several things get fixed and maybe a few less people screaming as they lift.

Visited due to 1st Phorm event. This place has such a variety of equipment and reminds me or Lifetime fitness. I like that there's a sauna as well. Equipment was clean
Staff was friendly. I'm not local to the area and it was nice. I could see how someone could possibly not like it but amenities were nice

Straight up lied to when signing up. Was told that there is no "buyout" fee if relocating out of state but when the time came, I was told there's a charge even if you show proof. I've heard of this happening with Club fitness in the past and brought it up to make sure and the representative lied straight to my face. Don't trust this company, do yourself a favor and find a different place to workout.

KIDS CLUB️

We love the gym, all the employees are always super nice. Melissa always goes above and beyond to make sure we have everything we need in the gym & locker room. She also makes the best smoothies. People are nice too we've even made some friends.

Tried canceling online, they won’t let you. Went in over a month ago and still getting charged.

One of the nicest and biggest gyms I have ever been to! It has more than enough equipment and space than you’d ever need, with awesome customer service! Rayce and Connor are awesome!

Great gym, bathrooms are always clean, gym equipment is organized, and all machines work, plus great staff.

Just wish there were more stretching mats.