Club Fitness - Ellisville

The employees are so so so friendly! They all are good at making small talk and making you feel at home! Gyms are scary for a lot of people but the ellisville team is so great and welcoming <3 highly recommend this location.never that busy unless you go around dinner time, like 5-6pm.

This is a great location. The equipment is great. The 3 stars is because the men's restroom is not cleaned often enough. A early morning custodian may be needed.

This place used to be the hallmark gym for me to go, but it’s starting to turn into a dump. The men’s bathroom looks like it hasn’t been cleaned in a month. All the cable machines are broken. Employees sit on their phones the entire time not greeting guests. The least they can do is clean the bathrooms!

Not what I signed up for. A crowded teenage hang out, with excess wait times on the machines due to their phone obsessions.

This is the response I received when I brought this to the attention of the facilities manager. See below.

“We are sorry to hear our facility did not meet your expectations or needs. However, a waiver would not be granted for the early termination fee based on dissatisfaction with the facilities patrons. ”

Lots of kids workout here. After staff hours they let their friends in and there is lots of jacking around. They never rack their weights, they sit on equipment and play on their phones and a majority of them are rude. I've worked out at several other locations and this one is by far the worst. I went early today and apparently school is out already. I'm canceling my membership.

Great place to get a good workout in. Equipment is new and well maintained.staff and manager couldn't be better.

Changed from 5 stars to 2… I was switched from Golds and haven’t had any complaints for years. Now my “Premium” membership amenities are being taken away. Instead of adding amenities to the higher membership they’re taking amenities away and making you pay more to get them back. Equipment will be broken for 5-6 weeks or longer, kids sit around equipment messing around, no clock in sauna, no temp gauge in sauna, and as prices raise quality goes down. Lots of people complaining and leaving to go to other local gyms. Sad decline to say the least.

I always go at night and I find it incredible, I really enjoy hanging out with my friends while we exercise

I used to enjoy my time here but after the merger of Golds, it seems to be too busy. After they stopped their slogan of “Lift Local, ” it’s had a noticeable drop off in the form of corporate America greed. Less about clients and more about pushing metrics aka increasing prices and making existing memberships severely a la carte. I’ll admit looking over my original contract, it’s allowed but they’re essentially forcing those long time members to either leave the gym or pay double for what they previously had access to before in the form of an “upgraded” membership.

Horrible gym first because of it's members, dirty, nasty, selfish members, creating unwelcomed environment, I have been to gyms since age of 14, now 45, all around the world, and this is one of the worst, I have been to the one they had in Chesterfield, been to St. Charles and Creve one, all bad, it is good my insurance pays for it and other gyms in area so I have other options.

The worst gym I’ve been a member of. It has gone down hill over the years. The layout of equipment can definitely be better. Always dirty in womens restroom and sanitation wipes empty by equipment. You never know who the new manager is of the month. I put my membership on hold because I was tired of the broken equipment, weights not being reracked, kids on their phone sitting on the equipment rather than using it.
I made the decision to cancel my membership back in August and now I notice I’m still getting billed starting in September. When trying to contact customer service they tell you that you’re basically out of luck because they already charged you and no one is calling me back or returning emails.
Check your bank accounts this gym/billing management company will take your money.

Enforce your rules! Picture of the Leg Press at Ellisville location with 14 45-pound weights left on the machine. I see this all the time back there where the machines are. And, there's a camera so Mgmt.can see who's doing it. I'll gladly edit this post and give more stars if/when you actually enforce your own rules about re-racking the weights when done.

Hands down, the worst club fitness in the entire city. Equipment is constantly broken and very dirty. Def go elsewhere.

Jarrett Bowers, General Manager for Club Fitness in Ellisville, Missouri is exemplary in providing outstanding customer service with a demonstrated proficiency from a technical and business prowess prospective, not to mention his personable and caring way to assure customers' needs and inquiries regarding service are met to the highest degree. This is pivotal in attracting and retaining members in achieving positive business results, growth, and ongoing improvements.

My accolades to Jarrett Bowers for providing a friendly and customer focus environment each time I have the pleasure of working out at this Club Fitness. It is apparent that employees emulates Jarretts focus to exceed customers expectations as well as addressing any specific inquiry to ensure a seamless atmosphere of efficiency and exemplary customer service.

Jarrett Bowers is one of the main reason I return to the gym on a frequent basis because, under Jarrett's leadership, the facility is well maintained, fitness equipment and facilities cleaned and operational with ongoing disinfecting protocols to prohibit exposure to any potential airborne or contact diseases, especially from health related impacts.

Jarrett Bowers' unwavering desire to represent the Club Fitness organization is noticeable to the extent that I would recommend this fitnes club and organization to anyone seeking excellent workout experience in a premier well kept facility.

review Link:
https://g.co/kgs/WL2QYM

I cannot speak highly enough of Cyndi and her welcoming demeanor at Club Fitness. She explained the benefits of the membership to me, gave me a tour of the facility, and answered all of my questions. I am so excited to get back into a workout regimen, and the Kids Club is such an added benefit as a mom with a young child. Thank you, Cyndi!

Absolutely love this gym. As a female, I feel very comfortable lifting weights and working out here! This gym is also very clean and everything is updated.

Find a local rec center. This place is too expensive and very challenging to cancel membership.

The staff are always so welcoming and the gym is always clean! Love all the different classes they offer and that there’s a separate women’s area!

In my experience I would not recommend this establishment specifically (Ellisville club fitness)
I did not feel safe or welcomed here. LGBTQ+ (and disabled) community please stay safe out there.
Avoid this place if possible.
I don’t make a lot of reviews but if this review saves someone else the harassment then it’s worth mentioning.

The worst customer service I have ever experienced in my life and I have experience as a manager in retail/ customer service for almost two decades.

Disheartening.